FPS Submissions rejected due to spurious (1) in employee name

Hi CJMS Thanks for reaching out to us here on the Community. We sincerely appreciate your frustrations and the inconvenience that the issue is causing you. If you select Payroll > Employees > Select the employee/s > select Edit in the personal Info section > is there a (1) in any of the fields? We note that the case has been raised to the senior support team, the senior support team have between 24-72 hours to reach out to customers from when the case was allocated to them, which was yesterday. We apologise that you've been misinformed regarding the timeframe. 

Thank you for the reply.

There is no (1) in any of the fields.

Hi CJM5 Thanks for checking. What has worked for customers is if you access your employee/ss personal info section, the employees that are listed in the FPS rejection message. Change the names in all name fields to something else > save > change the names back to what they should be > rollback/delete the payrun > re-run the payrun and you should be able to submit the FPS. Please note although the above may work and you're able to submit the FPS the payroll journals that are produced will still have the (1) allocated to the affected employee/s. For this to be removed completely will involve your case being raised to the engineers, the senior support agent will explain this when they contact you. In the mean time please try the above.

John C, Many thanks for the reply.

Please could you clarify whether your suggestion is a temporary fix to get the late FPCs submitted or a full solution that will also allow future FPCs to be submitted without any issue?

Hi CJMS The steps provided previously will resolve the issue moving forward and you should be able to submit future FPS's. The only issue would that on the payroll journals, that are produced when you run the payroll, the employee will still have the (1) noted against their name however it won't be allocated elsewhere e.g. the payslips, that particular issue can only be resolved by an engineer.

Hi, apologies for jumping in on this, but I am having the same issue.

Did this work and solve the problem?

Thanks

Annette

We appreciate you joining this thread and informing us that you are also experiencing this issue, Annette9.

Have you had a chance to follow the steps provided earlier? The steps outlined by my colleague, John C, should assist you in submitting future FPS. The issue with the (1) next to employees' names has been escalated for investigation. 

If you're still experiencing problems after following the provided steps and would like to have your name added as an affected user, I recommend contacting our payroll support team for further assistance.

Here’s how:

1. Go to the Help menu.
2. Select the Search option.
3. Click on the Contact Us button and provide details of your concern.
4. Click Continue to proceed.

You might find this guide useful for checking submitted filings: View submitted FPS and EPS filings in QuickBooks Online Standard Payroll.

Additionally, If you need to review historical payslips or generate payroll reports, consider browsing this resource for guidance: Navigating QuickBooks Online Core Payroll.
 

Feel free to get back to this thread if you have further concerns about submitting FPS to HMRC in QuickBooks Online. I'll be around to help you in any way I can. Have a good one.