Hi, it seems the activation emails for the employee portal are no longer being sent. Is this a known issue as with payslips that aren't sent within the advanced paroll?

Hello Rogerabritt, 

Are you getting any error messages show up when you try and send the emails? 

Hi Ashleigh

No error messages, it says the have been emails sent, this is true if I try within settings or the individual employee's page. It's worked before but I only tested a couple of employees at the time, which were fine, this was about 2 months ago. Needed to it yesterday for all employees as the payslip email function isn't working and..... nothing....

Thanks, Roger.

Hello Rogerabitt, 

Thanks for clarifying that for us, here is a link that should help sort your issue, if you still have problems. Please reach back out to us here. 

This was unhelpful.

The portal activation emails used to work and now it doesn't; this coupled with the 'Advanced' payroll system not emailing payslips, getting payslips to employees is becoming very manual and labour intensive.

Thanks for getting back to us, @rogerabritt.

If you already tried the steps in the article shared by my colleague above and the issue persists, I highly suggest contacting our Payroll Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and investigate the cause of the issue.

Here's how to reach them:

1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
2. Select Contact Us at the bottom to connect with our live support.

Just in case, I'll add these articles for future reference:

• Sending Payslip Notifications in QuickBooks Online Advanced Payroll.
• Restricted email domains in QuickBooks Online Advanced Payroll.

Please let me know how it goes or if you have any other issues or concerns in the comment section below. I want to make sure everything is taken care of for you. I'm more than willing to help. Have a great day!