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giuliana-birdand
Level 1

How do I process a refund due for the pension payments made by employer and employee for an employee who has now opted out.

Advanced version online quickbooks not desktop 

Charies_M
Moderator

How do I process a refund due for the pension payments made by employer and employee for an employee who has now opted out.

Welcome to this thread, giuliana-birdand.

 

For QuickBooks Online Advance subscription, you can only avail of the money-back guarantee or full refund if it's purchased within 60 days.

 

However, there are some exceptions regarding the refund requirements. To learn more about it, please check out this article: QuickBooks Guarantee.

 

Depending on your scenario, you can request a refund for your subscription. Before that, please take note of the following:

  • We are unable to give refunds for UK QuickBooks subscriptions purchased through a mobile app store like Google Play or Apple's App store, you'll need to request a refund through the app store.
  • When filling out the form you’ll be asked to provide your order number–this is the same as your bill number.
  • If you use QuickBooks Online Accountant, please select QuickBooks Online.

All this and more about the whole process of requesting a refund can be found in this article: Request a refund for your QuickBooks product.

 

If you have other questions on future tasks, feel free to access our Help Articles.

 

Keep in touch if you need any more assistance with managing your subscription, or there's something else I can do for you. I've got your back. Have a good day.

Freckles888
Level 2

How do I process a refund due for the pension payments made by employer and employee for an employee who has now opted out.

Hi,

I have an employer pension contribution only (no employee deduction), which was processed in October payroll for pension auto-enrollment. All employees opted out before the end of the month. The amount pertains only the employer amount. There was no actual physical payment made to the provider, so the liability on the Balance Sheet and P/L has been cleared.

 

The issue I am having is how to update the balance on each employees payslip - the 'Employer Pension Contribution' line item on the payslip needs to be reduced by the amount deducted in October which never actually went into their pension.

 

I am struggling to find a straight answer online on how to update/ amend this line item on the payslip so that the correct year to date total is showing on each payslip for the total pension payments by employer.

I am using Quickbooks Advanced Payroll online.

Please advise as I need to get the payslips corrected before I process the payroll this month.

Thanks

Ashleigh1
QuickBooks Team

How do I process a refund due for the pension payments made by employer and employee for an employee who has now opted out.

Hello Freckles888, thanks for posting on this thread, Usually the payroll will automatically calculate a pension refund on the next pay run after opting out, if not you can go into the pay run > pay run actions against the employee > HMRC adjustments and enter the amount as a negative. It might be worth phoning in to do it on screen share, with one of our agents so they can look into this more for you. The number to ring is 0808 234 5337 and is open mon to fri 8am-7pm and is free from any UK landline or mobile. 
 

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