Importing XLM from HMRC Paye Tools doesnt work

Hello, Screen Doctor. 

Thank you for reaching out to the Community. I'd be happy to help you isolate this issue and make sure you'll be able to import your data.  

The .XML (spreadsheet) file is a file format that can be used to export and import data files to a program. To seamlessly import your employees' data, you'll want to ensure you've turned on your QBO Payroll. Let me show you how.

1. Log in to your QBO account via a web browser then go to the Employees or Payroll menu.
2. Press Choose your plan (QuickBooks Online Standard Payroll and QuickBooks Online Advanced Payroll).
3. Choose the QuickBooks Online Standard Payroll option, and pick Get Started.
4. Go back to the Employees or Payroll menu, then hit Get set up to run payroll.
5. Then click Get set up to run payroll.

You can also visit this link for more details: Turn on QuickBooks Online Standard Payroll. 

Once accomplished, you can now import your data to QBO. If you've already turned on your payroll, you'll want to ensure you're using the QBO Standard Payroll to import your data from the HMRC Basic Tools.

If you have the Advanced Payroll version, you'll want to convert your .XML file to Excel or CSV to import your data. You can go to the Apps menu in your QBO account and look for an app that has this feature. You can also visit our QuickBooks Apps store for additional reference. 

Please feel free to leave a reply here or on the other thread if you have other questions or concerns. We're always here to help. Have a great day!

i didn't select the advanced feature

it doesnt have an option for HMRC

only sage, xero, brightpay, kahflow and other

i select other, try upload the file and it doesnt work

1. An option will appear for Did you previously use HMRC Basic Tools? Select Click here.

this step does not occur

Thanks for getting back to us and for adding additional details of your concern, @Screen Doctor. 

With this, I'd recommend contacting our Customer Care Team. Our experts can dig deeper into your QuickBooks settings to know what causes HMRC Paye Tools doesn't work. 

Here's how: 

1. Go to the Help menu, then click Contact Us.
2. Type your concern in the box and tap Let's talk.
3. Choose either Get a call or Start a chat.
4. Complete the required data and submit the request.

Make sure to contact them within business hours to ensure a swift response. 

Further, check out these articles below on how to change paydays, employee reporting, and view late FPS reports in your HMRC online account: 

• Sending an FPS after payday and other FAQs
• QuickBooks Online Standard Payroll hub

You can always beep me up if you need more help importing your data in QBO. I can also help you if you have other questions about payroll. Feel free to leave the details below and I'll answer them for you. Have a good one and always stay safe! 

Hello Community Users, We just wanted to drop into the thread with an update about importing XLM from HMRC tools. This was investigated and was unable to be resolved. Our engineers reached out to HMRC  and they received an answer back from HMRC that unfortunately they won't support exporting the new tax year data from Basic tools. We took the decision to remove the HMRC import flow as it doesn't work (and won't work) for the 2021 tax year and future ones.