Skip to main content

SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
Midas
June 3, 2020
Question

QB advanced payroll online has a problem with furlough pay

  • June 3, 2020
  • 10 replies
  • 20 views

If you currently have staff on furlough and you bring them back in part of a payroll month you will want to create two payroll types furlough pay along side someones normal salary but you may find that QB advanced payroll online does not calculate the pension payments correctly.

 

I am waiting for them to fix the issue as it is preventing me processing last payslips.

 

If you think this will be an issue for you as well please say so by posting here so QB sorts out the problem  and produces a bugfix asap.

 

Many thanks.

 

 

10 replies

Angelyn_T
Angelyn_TModerator
Moderator
June 3, 2020

Thank you for bringing this to our attention, @Midas.

 

Yes, you have to add 2 wages on the employee's payroll, one for furlough pay, and the other one is the salary. If the pension payments aren't calculating correctly, review the pensionable item, and make sure that all payroll items are included.

 

Here's how:

 

  1. Go to the Gear icon, then select Account and settings under Your Company.
  2. Click on Payroll at the left pane, then click on the pencil icon beside Pension pay types.
  3. Make the necessary changes if there is, then click Save and Done.

 

Let me know if you have any other questions. I'm a few clicks away to help. Have a good day!

MidasAuthor
June 4, 2020

Hello Angelyn_T

 

Thank you for the reply and suggestion but there is a slight problem I don't have a Payroll menu button on the Account and Settings menu screen as you will see below.

 

Yes I do have QB Advanced online Payroll.

 

What is your next suggestion?

MidasAuthor
October 29, 2020

Hi Midas 👋, We would like to look into this further so I am going to raise this up, as we're unable to do much on the Community as we're restricted in what we can ask due to data protection. As this is on a community page I can't request for your email from you as it will be posted publicly, I need to ask for one of the engineers to look into the background to get it for me, once I have this I will create a case and will send you an email and we can take it from there. Thanks 


SOLUTION ...It turns out that in QB online advanced payroll you can create many salary categories and many pension categories but when you come to paying someone you can have several salary categories BUT you can only have ONE pension category that you have to select  by selecting an employee and the under Employee Settings select Pension Settings and then in that menu you need to select the Pension you are going to use. This means if you have two salary categories and the pension contribution is different for each you will need to do a manual calculation to calculate the correct percentage that you need to put into Employee Pension Settings. I did not expect to have to do external percentage calculations to work out how to get the correct pension amount for employees I thought that was what a good payroll package would do for me. Silly me!

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement