Going back and fort isn't easy, CCB2016. And I want to make sure you're able to set up payroll seamlessly.
After checking here, there isn't a recent case reported similar to your query. Let's try logging in to your QuickBooks account using a private browser and set up payroll from there. This will help us check if the problem is cache-related and fix it.
Simply press the following shortcut keys to access this mode:
- Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
Then, try to add again your new employee. If it works, go back to your regular browser and clear its cache so the system can start fresh.
If the same thing happens, you can switch to other supported browsers. It could be that the one you're currently working on has a temporary issue with QuickBooks Online.
Moreover, you can check out these articles to help set up your employees and run payroll.
It's my priority that you're able to get back to running your business. If there are other issue arises, don't hesitate to ask. I'll be right here to help you. I hope this won't stop you from having a productive week.
