Tax year

I recognize the urgency of changing your tax year to 24/25, so you can complete payroll today, Samantha. Let me assist you in resolving this issue promptly.

First off, if you can't proceed with running your payroll due to an error that has changed the tax year to 25/26 and is prompting you to update the tax year in your payroll settings, you may be facing a browser-related issue. Sometimes, accumulated cache files in your browser can lead to unexpected behavior in the program.

To resolve this, we can perform some basic troubleshooting steps. Start by opening your QuickBooks Online Payroll (QBOP) account using a private or incognito window. Please refer to the keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

Then, attempt to run your payroll again. If this resolves the problem, return to your default browser and clear its cache so the system can restart and start with a clean slate. Alternatively, you may use other supported browsers.

Furthermore, you can check out these resources to ensure your payroll is set up correctly and provide step-by-step instructions for transitioning into the new tax year depending on your specific QBOP subscription:

• Year-end guide for QuickBooks Online Standard Payroll
• Year-end guide for QuickBooks Online Core Payroll
• Year-end guide for QuickBooks Online Advanced and Bureau Payroll

If you have other questions about handling payroll in QBOP, comment below. The Community team is always available to provide guidance.

hello, I am having the same issue and have tried the suggested of clearing the cache and private browsing, however the active tax year does not have an option to change it back to 2024/2025. I need to run payroll today 

Your efforts in following the provided troubleshooting steps are truly appreciated, LouiseT1989. Utilize the details below to access the appropriate support team for assistance in changing your payroll tax year.

Since you're still experiencing issues updating your tax year after clearing your browser's cache and using a private window, contacting our live support team will be a significant next step. They have the right tools and depth of expertise to determine and execute the most relevant resolutions and alternatives.

Here's how:

1. Open your QuickBooks Online company.
2. Click Help (?) and proceed to the Search tab to look and select a topic related to your concern.
3. Choose Contact Us, enter your queries using simple phrases and keywords in the designated box, and then Continue.
4. Decide how you want to talk with our team: Set up a callback or Start a chat.

Please also observe their support hours for convenience when connecting to the right expert.

Additionally, stay updated with the latest payroll tax changes for the 2025/26 UK tax year through this article: Payroll tax changes for the 2025/26 UK tax year.

We're here to keep a close watch on this thread, providing ongoing assistance for your tax year management and any other payroll-related inquiries. You can count on us to enhance your experience with QuickBooks Online Payroll.

Hi, 

Did you resolve this issue?  It has happened to me.  The same thing happened to me last year and was never resolved.  I still cant view the 2023-2024 entries despite contacting QB on this.

Thanks

It's essential to have everything in order for your tax year. I understand how important it is for you to have seamless access to your records, amiep1. Let me connect you with the right support team to assist with viewing your 2023-2024 entries.

Please note that if you have already run payroll for that period, you can view the corresponding entries in the system.

I suggest reaching out to our Payroll Live Support team once again. They possess the essential tools required for a thorough investigation of this issue. Moreover, they can facilitate a screen-sharing session to help identify and resolve the matter effectively.

Here's how to reach them:

1. In the upper right corner, select the Help icon.
2. Go to the Search tab and click Contact Us.
3. Enter your concern and hit Continue.
4. Choose a way to connect with us: Chat or Callback.

I'd also suggest checking the support hours to know the best time to contact them at your convenience.

Additionally, keep informed about the most recent payroll tax updates for the 2025/26 UK tax year by visiting this material: Payroll tax changes for the 2025/26 UK tax year.

Ensuring effective management of your records is our top priority. Please stay in touch and let us know in the comments below if you have further concerns regarding payroll in QuickBooks.