I recognize the urgency of addressing this matter promptly, Aviation. Let me provide information on how you can handle your payroll concern in QuickBooks Online (QBO).
In this instance, we will need to verify this matter by checking your account. However, the Community is a public forum and we do not have access to your account. Therefore, I recommend contacting our Payroll support team, as they have the required tools to safely and securely examine your account.
To do that:
- Sign in to your QuickBooks Online (QBO) account.
- Click the Help button.
- In the QuickBooks Assistance chat box, select Talk to a human and choose I still need a human.
- Then, hit Contact Us.
Please check out this article for QuickBooks support hours: Contact Payroll Support.
I've added this article as your guide, if you want to customize payroll reports for future reference: How to create and customize your own Payroll reports.
You can always come back to Community if you have any other questions related to payroll. I'm always here to help you.