I'm here to get the help you need when saving a customer in QuickBooks Online (QBO), cjsbuilders1972.
To be sure we're on the same page, I'd like to verify if you encounter some error messages when trying to save customers. It would help us fix the problem.
In the meantime, let's perform some troubleshooting steps by logging in via incognito mode or a private window. This way, it confirms if the cache is the cause.
Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
Once logged in, try to add and save a customer again. If it works, go to your default browser and clear the cache. See Clear cache and cookies to fix issues when using QuickBooks Online for more information.
Otherwise, switch to a different browser like Firefox, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser for the moment will allow you to get back to work.
You may also visit this resource to know what computer and browser you need for the best QuickBooks experience: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.
For future reference, check out this article to learn how to receive invoice payment in QuickBooks Online.
If you need additional assistance, feel free to reach out. I'm always here to help. Have a great day!
