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Change email address sent with invoices out to clients

The invoices my clients receive are all sent associated with an old email address of mine.  

 

I have changed all contact details to my new address but this has not updated the invoices that get sent out.  So clients are replying to my old address.  No where on the site can I see my old email address to be able to change it to the new one so I am completely at a loss as to how to change it and why this is happening.

Thanks

Solved
Best answer 04-16-2019

Accepted Solutions
QuickBooks Team

Re: Change email address sent with invoices out to clients

Hello there, @portbahnislay and @brightlights

 

I'll help ensure both of you are able to send your invoices with the correct email address. 

 

Just to confirm, did you change your email addresses on the Profile page? If so, this maybe the reason the program is still pulling up the old email addresses when sending your invoices to your clients. 

 

To help fix this, you'll need to add the new email address on the Your Work Info page. Here's how: 

 

  1. Go to Invoices from the left menu. 
  2. Select Create invoice at the upper right. 
  3. At the bottom of the New Invoice page, click Edit work info
  4. In the Email field, enter the correct email address.
  5. Click Save

 

Moving forward, the system will use the new email address for your invoicing. 

 

To learn more about QuickBooks Self-Employed topics, you can freely browse these Help Articles

 

The steps above will help achieve your invoicing goal, @portbahnislay and @brightlights

 

I'm here anytime you have other concerns. Have a nice day.

8 REPLIES 8
QuickBooks Team

Re: Change email address sent with invoices out to clients

Hello portbahnislay,

 

Have you also updated your email address on your invoice template?

 

Thanks,

 

Talia

Not applicable

Re: Change email address sent with invoices out to clients

I can't find anywhere to change the invoice templates.

 

Under my gear icon I only have a few options.  See attached screen grab.  Where do you change the invoice template?

 

Thanks

QuickBooks Team

Re: Change email address sent with invoices out to clients

Hello

The screenshot you provided shows that you are using the Self Employed package. This does not have any feature to change the invoices the template is set as a default one in the QuickBooks Self Employed package.

 

Thanks

 

Emma

Not applicable

Re: Change email address sent with invoices out to clients

So how can I change the email addres it is sent from then?

 

I have updated all the contact information to my new address, months ago, yet still the invoices come from my old address.

 

Nowhere does it intuitively say where this old incorrect email address is held or where I can change it.

 

Thanks

 

Pi

Not applicable

Re: Change email address sent with invoices out to clients

We have got the same problem, we set up quickbooks with a brand new email address and somehow it has imported the business owners' husbands email address for invoicing - can you advise how that is deleted please. 

QuickBooks Team

Re: Change email address sent with invoices out to clients

Hello there, @portbahnislay and @brightlights

 

I'll help ensure both of you are able to send your invoices with the correct email address. 

 

Just to confirm, did you change your email addresses on the Profile page? If so, this maybe the reason the program is still pulling up the old email addresses when sending your invoices to your clients. 

 

To help fix this, you'll need to add the new email address on the Your Work Info page. Here's how: 

 

  1. Go to Invoices from the left menu. 
  2. Select Create invoice at the upper right. 
  3. At the bottom of the New Invoice page, click Edit work info
  4. In the Email field, enter the correct email address.
  5. Click Save

 

Moving forward, the system will use the new email address for your invoicing. 

 

To learn more about QuickBooks Self-Employed topics, you can freely browse these Help Articles

 

The steps above will help achieve your invoicing goal, @portbahnislay and @brightlights

 

I'm here anytime you have other concerns. Have a nice day.

Not applicable

Re: Change email address sent with invoices out to clients

Hallelujah!!!

 

That was a bit hidden down there, I'd never seen it before ... 2 years of searching.  Should have asked sooner.  Thank you very much indeed for the answer Raymond.  All sorted.

 

Many thanks.

 

Pi

QuickBooks Team

Re: Change email address sent with invoices out to clients

I'm glad that your invoicing issue is now resolved, @portbahnislay.

 

If you need further assistance, you're always welcome to create a new post here in the Community. Just remember, I'll be around to help. Cheers!