Change email address sent with invoices out to clients

Hello portbahnislay,

Have you also updated your email address on your invoice template?

Thanks,

Talia

I can't find anywhere to change the invoice templates.

Under my gear icon I only have a few options.  See attached screen grab.  Where do you change the invoice template?

Thanks

Hello

The screenshot you provided shows that you are using the Self Employed package. This does not have any feature to change the invoices the template is set as a default one in the QuickBooks Self Employed package.

Thanks

Emma

So how can I change the email addres it is sent from then?

I have updated all the contact information to my new address, months ago, yet still the invoices come from my old address.

Nowhere does it intuitively say where this old incorrect email address is held or where I can change it.

Thanks

Pi

We have got the same problem, we set up quickbooks with a brand new email address and somehow it has imported the business owners' husbands email address for invoicing - can you advise how that is deleted please. 

Hallelujah!!!

That was a bit hidden down there, I'd never seen it before ... 2 years of searching.  Should have asked sooner.  Thank you very much indeed for the answer Raymond.  All sorted.

Many thanks.

Pi

I'm glad that your invoicing issue is now resolved, @portbahnislay.

If you need further assistance, you're always welcome to create a new post here in the Community. Just remember, I'll be around to help. Cheers!

[email address removed]

---

@TaliaI wrote:

Hello portbahnislay,

 

Have you also updated your email address on your invoice template?

 

Thanks,

 

Talia

---

Hello Mohammed Ismail

Thank you for reaching out to the Community

How can we help?Are you experiencing the same issue as the user in the previous post? If you post an email address in the Community which it looks like you may have as this is a public forum it will get redacted for your security.

Thanks

Hi

When I go to edit work info on my invoices, I can change the email but the save button is greyed out and therefore it does not save my info.

It's annoying having to change it on each invoice I send out.

Any ideas?

Thanks

Claire 

Let's figure out why the save button is greyed out, Pootle73.

Sometimes, accumulated cache files in your browser cause unexpected issues, such as the one you encountered when attempting to click the Save button after editing work info. 

To sort this out, let's perform basic troubleshooting steps. Start by opening a private browser or an incognito window on your QuickBooks Self-Employed (QBSE) account. Based on your browser type, please refer to the keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

After signing in, revisit and access your invoice and check if you can now click Save. If this resolves the problem, go to your regular browser and clear its cache. You can also use other supported browsers.

Additionally, I'll share this article to help you organize your income and expenses: Categorise transactions in QuickBooks Self-Employed.

I'm still all ears if you have further questions about editing your work info on your invoices in QBSE. Just add a reply below, and I'll get back to you. Take care!