cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
portbahnislay
Level 2

Change email address sent with invoices out to clients

The invoices my clients receive are all sent associated with an old email address of mine.  

 

I have changed all contact details to my new address but this has not updated the invoices that get sent out.  So clients are replying to my old address.  No where on the site can I see my old email address to be able to change it to the new one so I am completely at a loss as to how to change it and why this is happening.

Thanks

Solved
Best answer April 16, 2019

Accepted Solutions
RaymondJayO
Moderator

Change email address sent with invoices out to clients

Hello there, @portbahnislay and @brightlights

 

I'll help ensure both of you are able to send your invoices with the correct email address. 

 

Just to confirm, did you change your email addresses on the Profile page? If so, this maybe the reason the program is still pulling up the old email addresses when sending your invoices to your clients. 

 

To help fix this, you'll need to add the new email address on the Your Work Info page. Here's how: 

 

  1. Go to Invoices from the left menu. 
  2. Select Create invoice at the upper right. 
  3. At the bottom of the New Invoice page, click Edit work info
  4. In the Email field, enter the correct email address.
  5. Click Save

 

Moving forward, the system will use the new email address for your invoicing. 

 

To learn more about QuickBooks Self-Employed topics, you can freely browse these Help Articles

 

The steps above will help achieve your invoicing goal, @portbahnislay and @brightlights

 

I'm here anytime you have other concerns. Have a nice day.

View solution in original post

12 REPLIES 12
TaliaI
QuickBooks Team

Change email address sent with invoices out to clients

Hello portbahnislay,

 

Have you also updated your email address on your invoice template?

 

Thanks,

 

Talia

portbahnislay
Level 2

Change email address sent with invoices out to clients

I can't find anywhere to change the invoice templates.

 

Under my gear icon I only have a few options.  See attached screen grab.  Where do you change the invoice template?

 

Thanks

EmmaM
QuickBooks Team

Change email address sent with invoices out to clients

Hello

The screenshot you provided shows that you are using the Self Employed package. This does not have any feature to change the invoices the template is set as a default one in the QuickBooks Self Employed package.

 

Thanks

 

Emma

portbahnislay
Level 2

Change email address sent with invoices out to clients

So how can I change the email addres it is sent from then?

 

I have updated all the contact information to my new address, months ago, yet still the invoices come from my old address.

 

Nowhere does it intuitively say where this old incorrect email address is held or where I can change it.

 

Thanks

 

Pi

brightlights
Level 1

Change email address sent with invoices out to clients

We have got the same problem, we set up quickbooks with a brand new email address and somehow it has imported the business owners' husbands email address for invoicing - can you advise how that is deleted please. 

RaymondJayO
Moderator

Change email address sent with invoices out to clients

Hello there, @portbahnislay and @brightlights

 

I'll help ensure both of you are able to send your invoices with the correct email address. 

 

Just to confirm, did you change your email addresses on the Profile page? If so, this maybe the reason the program is still pulling up the old email addresses when sending your invoices to your clients. 

 

To help fix this, you'll need to add the new email address on the Your Work Info page. Here's how: 

 

  1. Go to Invoices from the left menu. 
  2. Select Create invoice at the upper right. 
  3. At the bottom of the New Invoice page, click Edit work info
  4. In the Email field, enter the correct email address.
  5. Click Save

 

Moving forward, the system will use the new email address for your invoicing. 

 

To learn more about QuickBooks Self-Employed topics, you can freely browse these Help Articles

 

The steps above will help achieve your invoicing goal, @portbahnislay and @brightlights

 

I'm here anytime you have other concerns. Have a nice day.

portbahnislay
Level 2

Change email address sent with invoices out to clients

Hallelujah!!!

 

That was a bit hidden down there, I'd never seen it before ... 2 years of searching.  Should have asked sooner.  Thank you very much indeed for the answer Raymond.  All sorted.

 

Many thanks.

 

Pi

RaymondJayO
Moderator

Change email address sent with invoices out to clients

I'm glad that your invoicing issue is now resolved, @portbahnislay.

 

If you need further assistance, you're always welcome to create a new post here in the Community. Just remember, I'll be around to help. Cheers!

mohammed ismail
Level 1

Change email address sent with invoices out to clients

[email address removed]


@TaliaI wrote:

Hello portbahnislay,

 

Have you also updated your email address on your invoice template?

 

Thanks,

 

Talia


 

EmmaM
QuickBooks Team

Change email address sent with invoices out to clients

Hello Mohammed Ismail

 

Thank you for reaching out to the Community

 

How can we help?Are you experiencing the same issue as the user in the previous post? If you post an email address in the Community which it looks like you may have as this is a public forum it will get redacted for your security.

 

Thanks

Pootle73
Level 1

Change email address sent with invoices out to clients

Hi

When I go to edit work info on my invoices, I can change the email but the save button is greyed out and therefore it does not save my info.

 

It's annoying having to change it on each invoice I send out.

 

Any ideas?

 

Thanks

Claire 

CamelleT
QuickBooks Team

Change email address sent with invoices out to clients

Let's figure out why the save button is greyed out, Pootle73.

 

Sometimes, accumulated cache files in your browser cause unexpected issues, such as the one you encountered when attempting to click the Save button after editing work info. 

 

To sort this out, let's perform basic troubleshooting steps. Start by opening a private browser or an incognito window on your QuickBooks Self-Employed (QBSE) account. Based on your browser type, please refer to the keyboard shortcuts below:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

After signing in, revisit and access your invoice and check if you can now click Save. If this resolves the problem, go to your regular browser and clear its cache. You can also use other supported browsers.

 

Additionally, I'll share this article to help you organize your income and expenses: Categorise transactions in QuickBooks Self-Employed.

 

I'm still all ears if you have further questions about editing your work info on your invoices in QBSE. Just add a reply below, and I'll get back to you. Take care!

Need to get in touch?

Contact us