Welcome to the Community page,
Can you try clearing your cache and cookies, to all time, close the browser down, reload it and then try again to connect your tide bank account up.
Let us know if you still have any issues when doing that.
I've just done that on both my windows laptop and my macbook and it's doing the same, i det the pop up window then can conncet my bank account from the list off accounts, so it's talking to tide to a degree, then when i click on continue it says there was a problem Error code 580 and to try again in a few hours
Okl, tried to log back in on the laptop and get the same error message.
it goes through the steps, the pop up window appears then dissapears and then i get this error message.
if i go into my tide app and the open banking connections it shows Intuit limited, so it's "talked to quickbooks" in some form, just not enough to link.
Screen shots from both the app and my desktop attached
I understand how hard this is for you, @seanr-s4-technol.
I appreciate you for attaching a screenshot and all the steps you've done in resolving the error 591. Tide bank is one of the supported banks in QuickBooks Online. Thus, you should able to connect this.
I know you've spent a lot of time on this already. To quickly examine this, I'd route you directly to our Technical Support. They have tools capable of pulling up your account in a secure atmosphere and send a ticket to our engineers for investigation.
Please call them within business hours to ensure we cater to your concern immediately.
5. Review all the fields, then tap Next.
6. Click Let's go to complete the process.
For more information, check out this article: Manually upload transactions.
I've also added some articles about handling bank transactions, fixing some errors., and other topics.
seanr-s4-technol. I'm here to answer them. Keep safe.