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seanr-s4-technol
Level 1

I can't connect to a tide bank account, i just get error 591, any ideas?

 
8 REPLIES 8
Ashleigh1
QuickBooks Team

I can't connect to a tide bank account, i just get error 591, any ideas?

Hello Sean-s4-technol, 

 

Welcome to the Community page, 

 

 

Can you try clearing your cache and cookies, to all time, close the browser down, reload it and then try again to connect your tide bank account up. 

Let us know if you still have any issues when doing that. 

 

seanr-s4-technol
Level 1

I can't connect to a tide bank account, i just get error 591, any ideas?

I've just done that on both my windows laptop and my macbook and it's doing the same, i det the pop up window then can conncet my bank account from the list off accounts, so it's talking to tide to a degree, then when i click on continue it says there was a problem Error code 580 and to try again in a few hours 

EmmaM
QuickBooks Team

I can't connect to a tide bank account, i just get error 591, any ideas?

Hello seanr-s4-technol, Can we ask you to  try on a mobile device using 4g (if you have the app for the Tide bank on your phone if you could temporarily uninstall it) Do you then get the same message?

seanr-s4-technol
Level 1

I can't connect to a tide bank account, i just get error 591, any ideas?

Hi, Thanks for the suggestion, i removed the tide app, went to 4g and got the same error, see photo attached.

just the message:

something unexpected happened and we can't connect to tide

try again in a few hours (591)

Ashleigh1
QuickBooks Team

I can't connect to a tide bank account, i just get error 591, any ideas?

Thanks for trying that for us and for the screenshot. Can you please try on a PC or laptop and see if your tide bank accounts up in there. Again let us know how you get on. 

seanr-s4-technol
Level 1

I can't connect to a tide bank account, i just get error 591, any ideas?

I can but as i uninstalled the app like you suggested i'm now having to wait a couple of hours for them to re-approve my id to get back into my tide account, once that has done i'll try and update.

seanr-s4-technol
Level 1

I can't connect to a tide bank account, i just get error 591, any ideas?

Okl, tried to log back in on the laptop and get the same error message.

it goes through the steps, the pop up window appears then dissapears and then i get this error message.

if i go into my tide app and the open banking connections it shows Intuit limited, so it's "talked to quickbooks" in some form, just not enough to link.

Screen shots from both the app and my desktop attached

MichelleBh
QuickBooks Team

I can't connect to a tide bank account, i just get error 591, any ideas?

I understand how hard this is for you, @seanr-s4-technol.

 

I appreciate you for attaching a screenshot and all the steps you've done in resolving the error 591. Tide bank is one of the supported banks in QuickBooks Online. Thus, you should able to connect this. 

 

I know you've spent a lot of time on this already. To quickly examine this, I'd route you directly to our Technical Support. They have tools capable of pulling up your account in a secure atmosphere and send a ticket to our engineers for investigation.

 

Here's how: 

 

  1. Go to the Help menu, then click Contact Us
  2. Type your concern in the box and tap Let's talk
  3. Choose either Get a callback or Chat
  4. Complete the required data and submit the request.

 

qbo callback UK.PNG

 

Please call them within business hours to ensure we cater to your concern immediately.

 

In a meantime, I'd advise importing the data using a comma-separated values (CSV) file as a workaround. That way, you can categorise and reconcile your accounts whenever you’re ready.

 

Here's how: 

 

  1. Sign in to your bank website and follow the instructions on how to download your transactions as a comma-separated value (CSV) file.
  2. Go to the Banking tab on the left side.
  3. Click the Link account drop-down and choose Upload from a file.
  4.  Tap Browse and pick the data.

 

upload bank UK.PNG

       5. Review all the fields, then tap Next.

       6. Click Let's go to complete the process.

 

For more information, check out this article: Manually upload transactions.

 

I've also added some articles about handling bank transactions, fixing some errors., and other topics. 

 

 

Do let me know if you have any further questions about connecting your bank or how the call goes @

seanr-s4-technol. I'm here to answer them. Keep safe.