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jeff jones
Level 1

Mileage not saving

I have decided to add my annual mileage in one amount as the software was draining my phone.

when I enter all my details and mileage, it wont allow me to save the information

12 REPLIES 12
TaliaI
QuickBooks Team

Mileage not saving


Hello jeff jones,

 

Do you get a message when trying to save the mileage?

 

Thanks,

 

Talia

jeff jones
Level 1

Mileage not saving

No nothing

TaliaI
QuickBooks Team

Mileage not saving

Hello Jeff,

 

Does it allow you to click the save button?

 

Thanks,

 

Talia

jeff jones
Level 1

Mileage not saving

It won’t allow me to add a trip or save a trip

jeff jones
Level 1

Mileage not saving

Hi no the save button either isn’t highlighted or when it is highlighted nothing happens 

TaliaI
QuickBooks Team

Mileage not saving


Hello Jeff,

 

Are you attempting this on the app? If so, could you this on the browser either on your phone or computer?

 

Thanks,

 

Talia

jeff jones
Level 1

Mileage not saving

Hi

 

no im using it on a browser

MirriamM
Moderator

Mileage not saving

Hi there, jeff jones,

 

I appreciate your time reaching back out and validate the results.

 

To get this be fix, we can perform some basic troubleshooting steps like using an incognito/private browser.
Just follow the keyboard shortcuts below to open a private browser:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift +N

Once able to open a private browser, try to add trips again and enter Trip Purpose to save the trip. If it works, go back to the main browser. Then, clear the browser cache.

 

That's it! Please let me know how it goes, I'm always here to help. Have a great day!

jeff jones
Level 1

Mileage not saving

Hi

 

ive on my ipad and laptop, also tried it using firefox and explorer. I add all the details and press save, once save is pressed it seems to hang.

 

I tried deleting all my browser history, cache and cookies but that hasn't helped. im not sure if this is relevant but when I go onto mileage, "add trip" is already active and I cant add another trip

 

please find attached a screenshot.

 

thanks

JamesDuanT
Moderator

Mileage not saving

Thanks for getting back and trying all the troubleshooting steps above, Jeff.

 

If this is a cache-related issue, you should be able to save the information in the Trip purpose field by now. I'd recommend reaching out to our QuickBooks Self-Employed Support Team. They'll be able to investigate this and provide additional troubleshooting steps to fix it. Here's how you can reach them:

  1. Go to this link: https://help.quickbooks.intuit.com/en_GB/contact?product=qbse.
  2. Enter your information in the available fields (Your Email, First Name, Last Name, and Question).
  3. Click the Ask Your Question button.

One of our representatives will respond within a business day.

 

Please let us know if you need anything else.

gippsweb
Level 1

Mileage not saving

I was having a similar problem. I found I could save it if I left the date as today, then go back in and change the date to what it should be and save it again.
Doesn't solve the problem, but might be a temp work around..

AnniesCloset
Level 2

Mileage not saving

Yet another thread where the answer isn't there .... I've tried to add a trip using Safari, Chrome, Firefox, before and after deleting the cache. I've tried to save the data with today's date, last week's, last years. Tried different addresses, cars, distances ... etc ... Nothing .... Live chat support ... You're kidding me ! So, do I just add this to "PayPal fees not being imported" as something that just "doesn't work" any more with Quickbooks !!!??!

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