Mileage not saving

Hello jeff jones,

Do you get a message when trying to save the mileage?

Thanks,

Talia

No nothing

Hello Jeff,

Does it allow you to click the save button?

Thanks,

Talia

It won’t allow me to add a trip or save a trip

Hi no the save button either isn’t highlighted or when it is highlighted nothing happens 

Hello Jeff,

Are you attempting this on the app? If so, could you this on the browser either on your phone or computer?

Thanks,

Talia

Hi

no im using it on a browser

Hi there, jeff jones,

I appreciate your time reaching back out and validate the results.

To get this be fix, we can perform some basic troubleshooting steps like using an incognito/private browser.
Just follow the keyboard shortcuts below to open a private browser:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Internet Explorer: press Ctrl + Shift + P
• Safari: press Command + Shift +N

Once able to open a private browser, try to add trips again and enter Trip Purpose to save the trip. If it works, go back to the main browser. Then, clear the browser cache.

That's it! Please let me know how it goes, I'm always here to help. Have a great day!

Hi

ive on my ipad and laptop, also tried it using firefox and explorer. I add all the details and press save, once save is pressed it seems to hang.

I tried deleting all my browser history, cache and cookies but that hasn't helped. im not sure if this is relevant but when I go onto mileage, "add trip" is already active and I cant add another trip

please find attached a screenshot.

thanks

Thanks for getting back and trying all the troubleshooting steps above, Jeff.

If this is a cache-related issue, you should be able to save the information in the Trip purpose field by now. I'd recommend reaching out to our QuickBooks Self-Employed Support Team. They'll be able to investigate this and provide additional troubleshooting steps to fix it. Here's how you can reach them:

1. Go to this link: https://help.quickbooks.intuit.com/en_GB/contact?product=qbse.
2. Enter your information in the available fields (Your Email, First Name, Last Name, and Question).
3. Click the Ask Your Question button.

One of our representatives will respond within a business day.

Please let us know if you need anything else.

I was having a similar problem. I found I could save it if I left the date as today, then go back in and change the date to what it should be and save it again.
Doesn't solve the problem, but might be a temp work around..

Yet another thread where the answer isn't there .... I've tried to add a trip using Safari, Chrome, Firefox, before and after deleting the cache. I've tried to save the data with today's date, last week's, last years. Tried different addresses, cars, distances ... etc ... Nothing .... Live chat support ... You're kidding me ! So, do I just add this to "PayPal fees not being imported" as something that just "doesn't work" any more with Quickbooks !!!??!