My subscription seems to have changed and ive lost all my previous activity

This isn't what we want you to experience when using our QuickBooks Self-Employed, @Chutneys22. I'll do what I can and ensure you'll be able to get back to business in no time.

The first thing we can do is review your billing and subscription. This way, you can verify if it changed. I'll show you how: 

1. Sign in to your account in a web browser.
2. Select your profile icon.
3. Then, view the Billing info.

If your billing period has ended, you can still access and keep your data for a year. If you'd like to go back to your QBSE account, here's a reference that tells you more about how to resubscribe with your existing information: Resubscribe to QuickBooks Self-Employed.

Otherwise, you can check if the account you've logged in to is accurate by signing out of your QBSE. Go to your profile and click sign out. Then, login back again. 

You can also check out this article to help manage future transactions: Manually import transactions into QuickBooks Self-Employed.

I'm all ears if you have other banking concerns or questions about managing transactions in QBSE. Drop a comment below, and I'll gladly help.

I have an old account with a different email address, but when I try to log in, it asks me to resubscribe, which I'm unable to do since I already have a QuickBooks account. The old email was with the old business. I changed the business name and email to reflect this, but now I have no access to the old account.
How do I get in?

Will I need to unsubscribe from one to access the other?

Thanks for reaching out, David. Since you mentioned you don’t have access to your old QuickBooks account. There's a process to recover your account without needing to unsubscribe from your current subscription.

First, please note that QBSE accounts are separate, each tied to its email address and subscription. If the subscription for your old account has expired, you’ll be prompted to resubscribe to reactivate it. However, you don’t need to unsubscribe from your current account, as both accounts are managed independently.

If by “no access to your old account” you mean you no longer have access to the old email address linked to that account, you can attempt to recover your Intuit account by following these steps:

1. Go to the QuickBooks sign-in help page.
2. Enter the phone number or email address associated with your old account and select Continue.
3. Choose Enter password, then select Forgot password?, or select Text a code to [your number] if you still have access to the phone number on file.
4. Check your email inbox or text messages for the verification code.

In case you no longer have access to the old email or phone number, you’ll need to submit an Account recovery form with a government-issued ID (such as a driver’s license or passport) to verify your identity. For more detailed instructions, refer to this article: Recover your Intuit Account if you can’t sign in.

Once you have access to both of your emails associated with your QuickBooks products, sign in to each email access to the Intuit Account Manager. Then, navigate to the Products & Billing tab to verify where your current QuickBooks subscription is associated and confirm that your active subscription is intact.

If you have any further questions or need additional assistance recovering your account, feel free to reach out. We're here to help!