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klous-1
Level 4

"/" no longer accepted in Item Name field

Hello,

 

All of our item names have a "/" in them, today (or recently) something has changed so that these are no longer accepted and we cannot make changes to items (as they can't be saved).

 

Can you fix this please.

7 REPLIES 7
John C
QuickBooks Team

"/" no longer accepted in Item Name field

Hi klous-1 Thanks for reaching out to us here on the Community. I'll create a case in relation to this contact and I'll send you an email from that case.

klous-1
Level 4

"/" no longer accepted in Item Name field

Hi John,

 

Did you write already or still working on something?  Just checking as I didn't receive anything.

 

Thanks,

Nick

John C
QuickBooks Team

"/" no longer accepted in Item Name field

Hi Nick I sent you an email from the case on Tuesday letting you know that the case has been added to the investigation. Have you possibly received it in your spam or junk folder?

klous-1
Level 4

"/" no longer accepted in Item Name field

I've found them, thanks!  I'll reply to those now.

John C
QuickBooks Team

"/" no longer accepted in Item Name field

 Hi Nick That's great news, I'll look forward to hearing from you.

klous-1
Level 4

"/" no longer accepted in Item Name field

This is now fixed, thanks for picking it up and helping :thumbs_up:

MichaelaS
QuickBooks Team

"/" no longer accepted in Item Name field

 

We appreciate you for coming back, @klous-1.

 

We're delighted that our colleague was able to assist with your concern about the Item name field. Your satisfaction is our top priority, and we’re committed to providing you with the best service possible.

 

For future reference, here’s a guide to help you access your reports: Run reports.

 

Keep us posted if you have other QuickBooks concerns. We'll be around to help. Have a great day!

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