Quickbooks Desktop to Quickbooks Online - Won't let me update so I can export file to QB Online

You must use MMB service to convert your data with some limitations.

https://movemybooks.co.uk/move-to-quickbooks/limitations-of-service-quickbooks/

If you need to convert data with requirements (e.g multicurrency, attachments, jobs, estimate), you can purchase a 3rd party conversion service.

Hi RMFZE, thanks for joining the Community - please reach our UK Desktop team directly for support on this by calling 0808 168 9535 (or alternatively you can begin a chat) :)

Hi. Thanks for the reply. 

I am aware that I will need to use Move my Books but in order to export the company file, I need to update to the latest version which I already am. I asked our IT department to update and they said they have but I still get error 12007 which is something to do with the file doctor which is stopping it update. 

Thank you for the update, RMFZE.

I understand that you've gone through the troubleshooting steps to resolve error 12007. However, it would be best if one of our agents can take a closer look at your setup to get to the bottom of the issue. Just call the phone number or click begin a chat in Georgia's answer above.

You can also check about exporting data from QuickBooks Desktop to QuickBooks Online for your additional reference.

Feel free go back to this thread if you have any other questions in mind. Have a good one!

Thank you. 

When clicking the link it says that chat is unavailable. Is the chat open certain hours or is it 24/7? 

Hi there, RMFZE. I have some information and a way to reach them.

Our Technical team is available by phone or chat from 9:00 a.m. to 5:30 p.m.

To reach them:

1. In QuickBooks, go to the Help menu at the top.
2. Select QuickBooks Desktop Help.
3. Click Contact Us and then enter that you get Reminder prompts and Continue.
4. Choose either to Message an Agent or Talk to a Specialist.

You can also visit our page for more info: Contact QuickBooks.

I've added this link if want to request a call back from our technical team: Call back request.

Feel free to post here in the Community for other questions about managing data. Ill be happy to assist. Take care!