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Learn how to create and send invoices in QuickBooks Online - Click here
Alan Stewart
Level 1

Quickbooks Pro 2021 Desktop: Unable to Activate!

I've installed a paid version (I do have an invoice) of Quickbooks Pro 2021 and cannot go past the activate stage. I've also uninstalled it and re-installed a couple of times, made sure that all the necessary details were correct (i.e. name, email, phone number) restarted the laptop to no avail!

A page turns up saying "The website cannot display the page".

The laptop runs Windows 10 Pro.


Any ideas, suggestions please?


QuickBooks Team

Quickbooks Pro 2021 Desktop: Unable to Activate!

Hi there, Alan Stewart. 


Thank you for reaching out to the Community. I'm here to ensure you that we will be able to activate your subscription in QuickBooks. Good job on performing some troubleshooting steps and ensuring that all your details are accurate. Also, I've checked with my tools about the error you've encountered "The website cannot display the page" there is no similar issue reported in our system.  


That said, I suggest reaching out to our Customer support team. This way, one of the agents will be able to pull up your account in a secure way and help you with the activation process. Here's how:  


  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose a way to connect with us:
    • Start messaging with a support expert.
    • Get a callback from an expert (availability may be limited). 


I want to make sure you'll get your QuickBooks activated on time. Check out our available hours of operation first before calling us.  


Please update me on how the call goes. I want to ensure you'll get activated your QuickBooks subscription as soonest as possible. Take care and have a great day!

Fiat Lux - ASIA
Level 15

Quickbooks Pro 2021 Desktop: Unable to Activate!

@Alan Stewart 

Is it QB Desktop UK version? When did you purchase it?

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