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Hi there, @Naomi_Lange.
Thank you for reaching out to the Community. Before we dive in with an accurate solution, did you encounter error upon uploading CSV files?
Some importing files has there own set of format. We need to ensure we verify this requirements to prevent any error issues when importing your CSV data.
Also, we can start refreshing your browser to import them within QuickBooks Online. Click the Reload icon or press F5 on your keyboard. It could be that the error is caused by a full cache on our browser.
Let's try to fix it out by following the recommendation below:
Once done, let go back and try to import CSV file from PayPal. Let me show you how:
For detailed steps and some tips before you begin importing, check this out: Import bank transactions from .CSV to QuickBooks.
Please know that the Community is always here to help you out. Just click the Reply button, and I'll get back to you. Have a great day!
Hi there, @Naomi_Lange.
Thank you for reaching out to the Community. Before we dive in with an accurate solution, did you encounter error upon uploading CSV files?
Some importing files has there own set of format. We need to ensure we verify this requirements to prevent any error issues when importing your CSV data.
Also, we can start refreshing your browser to import them within QuickBooks Online. Click the Reload icon or press F5 on your keyboard. It could be that the error is caused by a full cache on our browser.
Let's try to fix it out by following the recommendation below:
Once done, let go back and try to import CSV file from PayPal. Let me show you how:
For detailed steps and some tips before you begin importing, check this out: Import bank transactions from .CSV to QuickBooks.
Please know that the Community is always here to help you out. Just click the Reply button, and I'll get back to you. Have a great day!
Try open your CSV file, save as XLS, and close the file. Then reopen the XLS file, save as CSV, and close it. Try again to import the CSV file into QBO.
Thank you for your reply.
I have tried what you recommended and the issue still persists. I do not have this issue with uploading CSV files exported (then manually formatted) from Stripe, GoCardless or our bank, CAF Bank. The issue only occurs with PayPal transactions.
I have not set up an automatic feed from PayPal because we accept payments in multiple currencies and QBO doesn't support multiple currency in this way. Am I the only one that has come across this issue?
Thanks again for your reply.
The ONLY solution that has been found is to copy and paste each individual cell into a new .csv file. This is entirely unsustainable based on the number of donations we receive. I'm won
Thanks for getting back to us, @Naomi_Lange.
Since none of the recommended steps work's for you, I'd suggest giving us a quick call. Our dedicated team can securely access your account and has the necessary tools to double-check what's causing this to happen.
Here's how:
You can also copy the link of this thread in the address bar above and give it to our specialists. This way, there isn't a need to re-explain the situation.
Just a heads up, we have limited staffing and have reduced support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.
If you have any additional questions, please feel free to reach out to me here in the Community. I'm always here to help. Take good care.
Another option, utilize the trial period of TP Importer. It would be a serious problem if the tool is unable to read it as well.
https:// transactionpro.grsm.io/qbo
Thanks again for your reply.
I've fixed it! Here's how:
Downloaded a different browser, in case it was a browser issue.
Then when I saved the file, I chose 'Save As' then CSV (comma delimited) and within Tools > Web Options > Encoding I chose Unicode (UTF-8). It may have been an encoding issue.
Phew! Glad this is resolved!
Best wishes,
Naomi
Awesome :beaming_face_with_smiling_eyes::thumbs_up: Pleased you got it sorted Naomi.
I'm so frustrated...
I have uploaded my transactions from PayPal in a csv file.
All of my transactions are showing up as deposits!
Also, the transaction fees are not showing up.
Does the system not read debits vs. credits?
I'm so confused!
Would appreciate some help. thank you!!! :)
This isn't the kind of impression we want to leave you with, @designgirl.
I have some information about the PayPal Bank Feeds. To confirm, are your multi-currency feature enabled? If so, we are currently receiving a report about this, and we don't support multi-currency bank feeds.
It's best to reach out to our Customer Care Support. This way, we can add your account to the list of affected users. Here's how to reach out:
With the above recommendation, you can receive a notification whenever a resolution status is available.
Meanwhile, you can follow the steps found in this article for manually uploading transactions: Manually upload bank transactions into QuickBooks Online.
In case you need help with other bank-related tasks, browse this link to go to the page. It has our general banking topics with articles: Find help with your bank accounts.
Please know that you're always welcome to reply to this thread if you have other banking questions. I'm more than happy to answer them for you. Take care and have a good one.
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