Cant open taxes tab, keep getting loading icon

Hello Mobrien, Thanks for reaching out about the taxes tab not loading, we'd like to look into why this is happening and get you a resolution. Can we first ask you to clear the cache and cookies in your browser by selecting all-time in the date range? Then close the browser down once that has been completed re-open and go back to Quickbooks and the taxes tab. Does it then load?

No still doesn't Load, goes to VAT page, then the green loading icon pops up but never loads.

Mine does not work either.. Tried everything mentioned in the thread and still did not work ... please help 

It isn't the experience we want you to have, @ES0107.

Rest assured, I'm here to share the best way to get this matter resolved promptly. 

Since the issue persists even after doing the suggested troubleshooting steps by my colleague above, I recommend contacting our support team directly. They have the necessary equipment to check the root cause of this issue and help access the Taxes menu in QuickBooks Online. 

Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. In Search, select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:

• Start a chat with a support expert. Live chat all day, M-F.
• Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

Moreover, I'll be adding this link to help record, adjust, and delete VAT payments in the tax center: Manage VAT payments in QuickBooks Online. You can run reports for your VAT liabilities, record or edit VAT payments, and see your payments for different periods.

If there's anything else I can do to assist you in handling your taxes in QBO, please don't hesitate to let me know. I'll be around to help. 

Hi, did you get to open your taxes tab? I have the same problem for several months and there is no solution.

Hi, did you get to open your taxes tab? I have the same problem for several months and there is no solution.

We appreciate you sharing your concern here in the QuickBooks Community, @Guada. Please be assured that I'm here to help you resolve this matter.

Since the problem is still happening even after following the troubleshooting steps suggested by my colleague, I suggest reaching out directly to our support team. They have the necessary tools to investigate the root cause of this issue and can assist with accessing the Taxes menu in QuickBooks Online. Follow these steps to connect to them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. In Search, select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:

• Start a chat with a support expert. Live chat all day, M-F.
• Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

Moreover, let me share this article that can help with running a report for your VAT: VAT exceptions and reports in QuickBooks Online.

Let me know if you still have questions about your Taxes. Have a great day, and take care.

Thank you for your reply. I have done it all and the response is that the Engineering team is working on it. But apparently is not because the problem is not solved for months. 

I see the importance of accessing your taxes tab for managing your business tax-related information and obligations, info1905. Allow me to route you in the right direction to resolve this issue.

We appreciate your persistence in seeking a resolution and want to ensure you get the help you need. To move forward, I recommend contacting our support team once more for an update on your inability to access the taxes tab. Then, provide the case number so you won't repeat the same info.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Going to Help (?).
3. Select Contact Us.
4. Enter your concern: Let's talk.
5. Choose a way to connect with us: Start a chat or Get a callback.

In addition, you can check this article on how to use the Tax Liability report to see how much sales tax you owe: Check how much sales tax you owe in QuickBooks Online.

Furthermore, you can visit this link to assist with your concerns and future QuickBooks matters: ROW Community.

Please don't hesitate to reply if you have further questions or concerns about accessing your taxes tab. We're here to help.

Thank you for your reply. I am contacting the support team all the time, I am getting tired of it. No solution.

my issue is not solved either. I contacted the support team too but it is not worth my time anymore ... I just kept refreshing the page until it worked ... (it is not a cache or cookies problem) 

Oh no! There is no hope then! I see your case is from January, older than mine :(