How to renew your connection with bank account. I keep getting an error code 590. I bank with Bank of Scotland.

Let's perform some steps to see if this is just triggered by your bank, or in QuickBooks Self-Employed (QBSE), mccorkellr.

I've checked here on our end and there's no reported case about banking error with Bank of Scotland. There are a few possible reasons why you can't connect your bank to your QBSE account. Among these are:

• The bank recently made some changes with their security feature or connection.
• Log in credentials set up in QBSE doesn't match with the online banking login.
• QBSE is unable to connect to your bank's website.

We can try clicking on Refresh All multiple times on your Banking page. This refreshes the connection between your financial institutions and QBSE. Once done, try connecting your bank account again.

If the same thing happens, just manually import your bank transactions using.CSV file. You can get this file from your bank's website by following the steps below: 

1. Got to the Gear icon.
2. Select Imports.
3. Tap Import older transactions and follow the on-screen instructions.
4. Tick Import.

For more details about this one, see Add older transactions to QuickBooks Self-Employed article. Then, categorize and edit your transactions after. Then, reach out to our QuickBooks Self-Employed Support Team. They'll pull up your account in a secure environment and investigate what's causing this banking issue.

Feel free to visit our Banking page to learn more about managing your bak feeds.

I'm just one post away if you need a hand with creating bank rules or any QBSE related. I'll be here to ensure your success. You have a good one. 

Hi. I have tried all of the above with no luck. I have also waited at least 48hrs from when I first tried also with no luck. 

I appreciate your help with the option to manually upload my transactions but I pay for a subscription that should allow for an easier method, not just a work around. 

I appreciate you for refreshing the connection between your bank (Bank of Scotland) and QuickBooks Self-Employed (QBSE), @mccorkellr. I'm here to guide you on the next steps you need to take care of this issue.

The error 590 is usually a temporary one that can be resolved within a specific time frame (48 hours). Since you're still unable to renew your bank connection, you can reconnect the account to online banking by following these three simple steps.

1. Review your bank transactions.

2. Disconnect the bank account.

3. Reconnect the bank account.

Before you disconnect, you'll first have to review your downloaded transactions. This prevents you from downloading duplicates when you reconnect. To do this, you can refer to this article for the detailed steps: Categorise transactions in QuickBooks Self-Employed.

After that, continue with the process by performing Steps 2 to 3 in this article: How to re-authorise your bank connection.

Once reconnected, you'll have to categorise your newly downloaded transactions to keep your account updated. You can check out this article for the detailed steps: Create rules to speed up reviews in QuickBooks Self-Employed.

However, if the same error persists after completing the steps above, I'd recommend contacting our Customer Care team. They can securely pull up your account, investigate the cause of the issue, and guide you with a fix.

Please let me know if you have other banking concerns or follow-up inquiries. I'm just around to help. Take care always.

Hi, could I have some help with connecting to British Bank of Scotland. I have SE QB’s and have received the 590 error for months now. 
Also I only seem to be able to access this tax year and last but I need to know the details for previous years to carry forward the expenses as I have not had to do a tax return till now due to my income being below £7500 (I am a live in landlord)
i only have access to an iPhone. 

Hello, Smilencuddles.

As pointed out by Rea_M, the error code 590 is usually temporary. However, there are times when it won't resolve itself (due to bank maintenance or system updates). This is the reason why you're having the issue for months. 

I'd be glad to help you out and resolve the error code 590. 

If this is your first time connecting the bank (with the prior transactions added manually or through other bank accounts), you'll want to uninstall and reinstall the mobile app. Aside from the reasons I mentioned above, an outdated app can also be the culprit for common bank errors. 

After uninstalling the app from your iPhone, you can get the updated version release here (select the Apple app store for the QBSE app): https://quickbooks.intuit.com/uk/mobile-apps/.

If you've already connected the bank, then you'll want to disconnect and reconnect it to refresh the connection (if you haven't already done so). Here's how: 

1. Tap the profile icon and then choose Settings.
2. Scroll down and tap Bank Accounts.
3. Select the bank account you want to disconnect.
4. Tap Delete Bank.
5. Confirm that you want to stop the connection and delete your data.

You can find additional information about Open Banking errors here: Open Banking connection errors.

Note: Doing this will remove your transactions. 

More details can be found here: Delete bank and transaction data in QuickBooks Self-Employed.

Also, the mobile app can only let you access this year and the last year's transaction data. I would recommend accessing your Self-Employed account through your phone's browser instead. You can set the Date filter to All to view all of your transactions. 

After getting your transaction data, you can categorise your records for your taxes. 

I'll address other concerns you might have when managing your transactions. If you have questions for the Self-Employed platform, let me know and I'll help you out. 

Hi,

I have actually spoken with the bank and they have explained that their updates should not be effecting the connection. I have also completely disconnected the account and attempted to reconnect it yet I have still been having issues for months. 

This leads me to question why would I pay a monthly subscription to something that I cant use as advertised and who also refer to a problem spanning months as 'temporary'

I appreciate your input from every angle, mccorkellr.

Since the issue persists after performing some troubleshooting steps to resolve the issue, I recommend reaching out to our Customer Care Team. They have the tools to pull up your account to investigate the cause more closely and find another solution to fix the problem. They can also create an investigation ticket if other customers are experiencing the same thing.

Check out this link for ways on how to connect with us: Contact QuickBooks Self-Employed Support.

For more information about connecting bank account, see below articles:

• How to re-authorise your bank connection
• Connect bank and credit card accounts to QuickBooks Self-Employed

If there’s anything else you need help with QuickBooks, let me know. I’ll be around to help. Take care and stay safe.