We put importance on the ability to connect a bank account and manage transactions conveniently, bd-solution. I can direct you to our support team to get this sorted out promptly.
Firstly, can you share your financial institution? Has your account expired? Did the payment go through successfully? Any additional information would help us narrow down the issue of spinning and resubscription.
In the meantime, sign in to your bank’s website to check notifications, alerts, and announcements that require your attention. If everything's working, I recommend contacting our live experts. They can securely access your account to conduct further investigation and provide resolutions.
Follow the steps below:
- Navigate to the Help icon at the top right-hand corner.
- Select Search, then press the Contact Us button.
- Enter your concern in the box and hit Continue.
Please note our support hours and availability on this article: QuickBooks Online Support.
Furthermore, I appreciate your effort in troubleshooting the loading screen when linking your bank account. However, if you wish to proceed with cancellation, you can do so on the app since your subscription was paid through them. I also suggest reaching out to Google Play to inquire about re-subscribing afterward.
Open these resources to learn how to update your subscription or make changes to your billing information:
Once you've successfully linked your bank account, this handy reference will help you organize your entries seamlessly: Categorise online bank transactions in QuickBooks Online. It includes the steps to exclude duplicate ones if there are any.
I appreciate your continued patience while we work on a fix. You can ask more questions about managing transactions or any other banking concerns. Assistance is just a response away.
