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Level 2

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

I followed your steps and the app continues to ask for my password.  I tried seeing if the app would save the entry in my safari records and I also manually added it back to my safari, as you mentioned, with the same result.   It appears as though something in the app is casuing it to not communicate with the browser's saved data at all.

 

Seeing that other users are chiming in with the same issue across a mix of browsers and platforms, Quickbooks should evaluate whether it could possibly be their application that's at fault.

QuickBooks Team

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

Hello,

 

We want to be sure we are trying all troubleshooting first, before we start looking into investigations etc. Could you please try selecting 'Help' and then 'Reset App Data' and let us know if you continue to get the same issue. 

 

Thanks,

 

Talia

Level 2

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

I tried this before to no avail, but it appears that after whatever else I did, it worked this time.  I'll keep you apprised if the issue arises again.   Thanks for the help.

Level 1

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

I just tried a cache clear and data reset subsequent to having done that and reloading the software yesterday, and still no joy.

Level 10

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...


@TaliaI wrote:

Hello,

 

We want to be sure we are trying all troubleshooting first, before we start looking into investigations etc. Could you please try selecting 'Help' and then 'Reset App Data' and let us know if you continue to get the same issue. 

 

Thanks,

 

Talia


 

Should I also reformat my hard drive?

 

 

Level 1

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

I clicked on What's New under the Help menu, and it seems that QB is aware they are having authentication issues. They need to continue their work!!

 

The red below regarding releases 4.0.5 and 4.0.4 is my emphasis. These may or may not be directly related, but it is common to generate new bugs when fixing old ones. It would seem that someone is making changes to that part of the code.

 

What’s new in QuickBooks 4.0.5?

 

March 18, 2019

  • Fixed a bug that could cause the app to sign out unexpectedly.

 

 

Previous Versions

 

 

 

QuickBooks 4.0.4

 

March 15, 2019

  • For accountants and subscribers with more than one company, each tab now displays the client or company name.
  • Fixed some unexpected errors.
  • Fixed a sporadic bug that could interfere with connections to our authorization servers.
  • Automatically refresh each tab once a day, to guarantee the latest QBO components when a tab stays open for long periods. The refresh will occur just after midnight.
Level 10

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...


@dmk13 wrote:

 

 

March 18, 2019

  • Fixed a bug that could cause the app to sign out unexpectedly.

 


Since the update on 3/18/19, I am asked to enter the password every time I start the app.

 

This never happened before.  I just went right in before, no problem.

 

QuickBooks Team

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

Hello there, @dmk13 and @Malcolm Ziman

 

First of all, I appreciate the steps you've done as provided by my peers above to get this working. I've checked here on my end if there's an ongoing investigation about QuickBooks keeps on asking login credentials every time you use it. There isn't currently one. 

 

There isn't a need to reformat your hard drive, @Malcolm Ziman, since resetting the app data is an enough step to check if this issue is program-related or not. 

 

Thanks also for letting me know, @dmk13, that this issue started to happen after the 4.0.4 and 4.0.5 releases and your emphasis about the red sentences for each release. 

 

If you've already uninstalled, reinstalled the app, and reset the app data but still getting the same issue, it'll be best to contact our Phone Support team. They have the necessary tools such as screen-sharing to check your accounts and further investigate about the root cause of this issue. They'll be able to create a new investigation about this unexpected behavior of the app. 

 

This can be done by clicking the Help icon at the upper right of your account. Then, click Contact Us at the bottom of the panel. Please see the screenshot to serve as your visual guide. 

 

 

 

Please let me know how it goes after contacting our support team, @dmk13 and @Malcolm Ziman. I'm just one comment away if you have any follow-up concerns about this or should you need anything else. Stay positive always. 

Level 1

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

I appreciate your guidance, however I have zero inclination to sit on the phone or share my screen. Perhaps someone else will care to step up.

QuickBooks Team

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

Hello there, @dmk13

 

The purpose of contacting our support team is to further review your data to determine why it's happening. As much as I love to check your account, I'm unable to do so. This process requires specialized tools to securely access your account. 

 

You can reach out to them by going to the Help icon at the upper right of your account. You can also get their most up-to-date contact information on the QuickBooks Online section through this link: https://quickbooks.intuit.com/uk/contact/. 

 

As soon this issue will be reported, they'll be able to add a new investigation about the app's unexpected behavior. Then, our Product Development Team will start working on this to have a permanent fix. 

 

I'm here anytime you have other concerns. Take care always. 

Level 1

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

The March 27 release fixed the bug, and the release notes support this.

Level 10

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...


@dmk13 wrote:

The March 27 release fixed the bug, and the release notes support this.


 

March 27 was yesterday

OK I saw it today

 

Level 10

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

 

When I logged into the desktop app today it asked to install an update and then:

"What’s new in QuickBooks 4.0.6?

 

March 27, 2019

  • Fixed a bug that could cause Stay Signed In to fail."

 

Thank you to whoever fixed this!

Now we see the useless absurd advice given by the Quickbooks team here. Reinstall, Reset, Clear cache, stand on your head and count backwards from 1000 to 0

Highlighted
QuickBooks Team

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

Hello Everyone

 

There has been a new release put through the mac app it should ask you to install an update today. If you can follow that instruction. It should mean you no longer get this issue with the app staying signed in. If anyone is still then getting this issue please let us know

 

 

Thanks

 

Emma

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Level 2

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

Excellent. Finally!

Level 10

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...


@EmmaM wrote:

Hello Everyone

 

There has been a new release put through the mac app it should ask you to install an update today. If you can follow that instruction. It should mean you no longer get this issue with the app staying signed in. If anyone is still then getting this issue please let us know

 

 

Thanks

 

Emma


 

You mention Mac only.  It seems you are not aware that Windows users were also affected

 

 

QuickBooks Team

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

Hi there, Malcolm Ziman.


Thanks for joining on this thread. I'm here to provide some insights why the release update sent out are only for QuickBooks Desktop Mac app subscribers.


We’re aware that there are also Windows users who are affected by this issue. We released the resolution for Mac app users first since most of the reported cases are customers who are using the said version.


Our product development engineers are currently working towards releasing a fix to get the desktop app back to normal. Rest assured, I'll keep you posted here on this thread for any updates available.

 

If you have additional questions or any other concerns, post a reply below. I’m here to answer them. Have a good one.

Level 1

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

Online app for Windows recently is broken.  Requires me to log in EVERY TIME I use it.  No, I don't log out.  This makes the app useless.

QuickBooks Team

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

Hi JoanneBaker,

 

This has been reported to our engineers already. For now, you'll want to access your company via a supported browser.

 

Meanwhile, I'd still suggest contacting our Customer Care Support to get you added on the list of the affected users. This way, you'll be notified whenever an update is available.

 

Please follow these steps to reach us:

  1. Open QuickBooks Online via a browser.
  2. Click (?) Help. Then, Contact us.
  3. Enter your question in the What can we help you with? field.
  4. Click Let's talk.
  5. Click Get a callback, then enter your information.
  6. Click Confirm my call.

You might also want to visit this page for help articles: https://quickbooks.intuit.com/community/Help-articles/ct-p/help-articles-us?label=QuickBooks%20Onlin....

 

Please leave a comment anytime if you need help with anything else.

Level 1

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

That fix isn’t working for us. The most annoying past is that anytime I change a WINDOW in qb, I’m forced to log in again.  I’m on a mac and this happens when I’m using the ONLINE and the native versions. A large waste and annoyance.   Neil

QuickBooks Team

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

Thanks for joining this thread, @circuit15 circuit15.

 

This isn't the kind of service we want you to experience. Rest assured our Product Team is working to resolve this issue.

 

In the meantime, please access your QBO account via a supported browser as mentioned by my colleague in this thread. Feel free to read through this article for the recommended specs: System requirements for QuickBooks Online, Accountant, and Self-Employed.

 

Once we get everything working properly, we'll update this post.

 

I appreciate your patience and understanding while we look into this.

Level 1

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

Hi Emma,

 

I have the latest version of the Mac desktop app for Quickbooks Online and I have to sign in every time. This has happened for the last 1-2 months. Did Intuit break the fix from March? It is supremely annoying. 

 

Thanks for any help.

 

Bob

QuickBooks Team

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

Hello there, @bob

 

I understand how you feel when you'll have to manually sign in every time you use the Mac Desktop app. The recommended method to help resolve this issue is to update your app version. 

 

Since the same issue persists, I'd suggest contacting our Customer Support Team. They can securely access your account to double-check why you're still seeing this experience when using the Desktop app. 

 

As an alternative, you can access your QBO account via a supported browser. This way, you can still continue performing your business tasks in the program.

 

You can count me in if you need anything else. 

 

Take care always, 

 

Raymond