I've been getting this error message for a while. I have to manually submit my employee pension contributions on Nest.

I'd definitely love to help you here in the Community, gcj1971.

To do more digging into this, can you please provide me more details or screenshots about the specific error you've encountered in QuickBooks? This way, I can outline the best possible resolution for you. 

Let me also share this link so you can access the Help articles for Standard Payroll: QuickBooks Online Standard Payroll Hub.

Take a quick look at this article to learn how to manage your QBO account: QuickBooks Online Advanced Payroll Hub. This includes detailed information and how to customize payroll settings.

I'll keep an eye open for your response. I'm always here to help. Have a wonderful day, and stay safe!

Sorry, I did initially put in the error message, but it didn't include it with my post.

• Unable to match pension submission to a valid schedule in the pension provider

Status Payment due date Payment source Frequency Earnings period Future payment date Edit/Pay

The first of June payment due date is the one that is getting the error message, as I have had to manually submit dates before. I pay my employees weekly and the last pay day was Friday 27th May.

Thanks for keeping in touch, @gcj1971.

I've got some additional information about the error message you got when manually submitting the employee pension contribution.

To match with the pension providers, you'll need to have the correct pay schedules on QuickBooks based on the error you receive. The same is applicable for the service provider.

You already know where to find me if you have additional concerns with this or with QuickBooks. Just leave a reply below. Keep safe always!

I have no idea how to set schedule in Quickbooks to match Nest Schedule. I've looked in account settings but nothing there.

I'm so fed up with this problem, I am seriously considering swapping my payroll software to Xero. My accountant can help me with this as they use it.

It isn't the kind of experience we want you to come across, gcj1971.

I've got you on how to set up a payroll schedule on QuickBooks.

1. From the Payroll tab, select Employees.
2. Select the employee's name.
3. Click Edit employee.
4. Select the How often do you pay [employee] dropdown. 
5. Select the pay schedule for the employee moving forward. 
6. Click Done.

I've also attached an article you can use to learn how to pay employees: Run payroll.

Drop me a comment below if you have any other questions about running payroll in the Online version. I'll be happy to help you some more.

Hi, its already set as weekly paid employee. This problem is still not solved.