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gcj1971
May 28, 2022
Solved

I've been getting this error message for a while. I have to manually submit my employee pension contributions on Nest.

  • May 28, 2022
  • 9 replies
  • 19 views
It started about a year ago. I have contacted Nest and they helped me set up another group and added all the details. But, its still giving me the error message. I did ask Quickbooks help initially, when the problem started and they said it was a problem with Nest. I'm getting nowhere fast.
Best answer by Ashleigh1

Hi, its already set as weekly paid employee. This problem is still not solved.


Hello Gcj1971, if you ring the Live Support Team, the agent on the phone will be able to set up a screenshare with you and have a look into this more for you and try and get it all resolved for you. The line is open mon to fri 8am to 7pm and is free from any UK landline or mobile.

9 replies

AileneAModerator
Moderator
May 28, 2022

I'd definitely love to help you here in the Community, gcj1971.

 

To do more digging into this, can you please provide me more details or screenshots about the specific error you've encountered in QuickBooks? This way, I can outline the best possible resolution for you. 

 

Let me also share this link so you can access the Help articles for Standard Payroll: QuickBooks Online Standard Payroll Hub.


Take a quick look at this article to learn how to manage your QBO account: QuickBooks Online Advanced Payroll Hub. This includes detailed information and how to customize payroll settings.


I'll keep an eye open for your response. I'm always here to help. Have a wonderful day, and stay safe!

gcj1971Author
May 28, 2022

StatusHelp for contribution schedule status Payment due date Payment source Frequency Earnings period Future payment dateHelp for contribution schedule status Edit/Pay

Overdue25 May 2022Employee PensionWeekly14 May - 20 May 2022 
Due1 Jun 2022Employee PensionWeekly21 May - 27 May 2022

 

The first of June payment due date is the one that is getting the error message, as I have had to manually submit dates before. I pay my employees weekly and the last pay day was Friday 27th May.

Ashleigh1Answer
Level 14
June 9, 2022

Hi, its already set as weekly paid employee. This problem is still not solved.


Hello Gcj1971, if you ring the Live Support Team, the agent on the phone will be able to set up a screenshare with you and have a look into this more for you and try and get it all resolved for you. The line is open mon to fri 8am to 7pm and is free from any UK landline or mobile.

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