I've only been using QBO for a few weeks, still running two companies in desktop version just so I can slowly ease my way into the online version.
Although in the main I do like QBO, I've posted several posts regarding missing features, bugs, or just plain terrible ideas with how Intuit have gone about certain, very basic things. Now, in the several other threads about issues I either get told pretty much tough, that's how it is, or, use the feedback button and we'll look into it.
Having read about the forums quite a bit, and I guess the forums will only scratch the surface of peoples grievances. It appears that many many questions about particular missing features are asked over and over. So as to aid in developing QBO to get up to scratch before the impending doom of QBD being turned off. I have a constructive suggestion for the developer at Intuit.
This is not uncommon, and would actually help us the CUSTOMER understand what happens to feedback suggestion. Why doesn't someone in the dev team engage with us on these forums with updates on bugs found, or updates on what is being worked on and what sort of timescales we'd be looking at for improvements to be roles out.
Feedback forms are fine, but it's ambiguous. There's zero feedback and it an open ended process. How long are we expected to wait before sending in a feedback report again? Basically it's a frustrating process's which we are paying the pleasure of the torture.
Any staffers care to comment? Any senior management who'd like to comment? This is your product, make us the customer make it better as at the moment it is lacking in some stupidly simple areas.
