Major Login Problems

Me too, takes ages for the code to arrive then by the time it does it has expired.

...then when you click "Contact Support" all it offers is to change your email or phone number details (neither of which need changing).

Not just me then, good to know. Cleared the cache which made no difference. Taken me ages just to login to these forums with no success. Managed to find that my phone was still logged in 

This is the big problem with online apps like this. Oh how it was so much easier with Desktop version!

I've now tried three macs, two ipads an my windows machines using Firefox, safari and chrome. Definitely a server issue which my accountant has just confirmed too.

It appears they are acknowledging the issue on X. Why don’t they make an announcement via their emailing system for crying out loud. Wasting peoples time.

Looks like they may have sorted their issue out. Managed to login to both my accounts at last.

Ignore that. Seems to be not working again…

Hi all, thanks for posting on the Community

We're aware of an incident with MFA codes not being received by email/phone. 

Our team are working on a fix for this issue with priority and we'll continue to monitor the situation under the investigation INV-110788. 

Please contact our support team quoting the reference above if you would like to receive email updates. We'll also be updating this thread once resolved. 

Thanks for your patience and understanding in the meantime. 

Thanks Georgia,

I've managed to gain access just now, so perhaps it is resolved...

Thanks klous-1, I'm pleased to hear you've been able to access your account.

This incident is now confirmed to be resolved, and codes are now able to be received by email or text. 

If you continue to experience any issues, please do get back in touch. You can also monitor the status and recent incident logs here.