Merchant Services - when I use Apply pay it shows as paying Apple in my account history & not whom I paid i.e thecompany?

Hi there, insideoutgardeni.

I want to make sure you get the help you need.

To ensure we're on the same page, can you add more details on where did you apply the payment? Any extra information is appreciated.

We are looking forward to hearing from you. Have a great day!

Transactions shown in the merchant services, my bank account linked to Quickbooks, when payment is made via Apple pay it shows as payment made by Apple & not the organisation I am paying to. I need the organisation I am paying to show & just not read “Apple”.

I’ll make sure you get the best help available so this gets taken care of, @insideoutgardeni.

Since Merchant entries are handled by our Payments Support team, I recommend contacting them to check this further. Our representatives can help to ensure the organisation you’re paying shows up instead of Apple. Furthermore, they can correct events right away and find more solutions.

Before that, take a glimpse at our support hours so you’ll receive responses quickly. Then, you can follow the steps below to connect with us:

1. Sign in to your QuickBooks Online account.
2. Go to the Help (?) menu.
3. Select the Search tab, then click Contact Us.
4. Enter your brief concern in the field.
5. Tap Continue.
6. Click the Chat or Callback option.

You might want to visit our Support page to get more tips, insights, and ways how to manage and organize your data files, especially for tracking payments and sales reports.

I’ll be here anytime to help if you have any other concerns or questions besides payment transactions. Just add them to your reply below. Keep safe always!

Why do you not just supply me with link to chat to the Payments Support Team. I’m being made to remember loads of information to get there!!!!

Did you get a answer / fix? I have the same issue!

Hi Ghonet Thanks for reaching out to us here on the Community. We'd be grateful if you could navigate to the banking/for review page within your QuickBooks account, while logged in using a browser/computer > select the small cog displayed above 'ACTION' and to the right of the print and export icon > ensure that you have 'Show bank details' and 'Copy bank details to memo' selected. If they are already selected, deselect them > refresh the page > reselect the options.

Where did I apply the payment? I don’t understand your question. You do not need anymore information, the issue is self explanatory. Please don’t overcomplicate this. It’s not that deep. I need to see whom I’m making payments to & for it not just read “Apple” It’s not an issue with my bank as I’ve contacted them. It’s your end. My bank never just lists Apple Payment” on my statements but clearly states whom I’ve paid. 

Hi insideoutgardeni, thanks for your reply

Please note, data is sent in a one-way transfer from your bank to QuickBooks, meaning we can only display the information provided. You can follow the steps listed by my colleague, John C, above, to check that the full downloaded bank detail is showing on your banking page in QuickBooks.

If you'd like, you can call our team on 0808 234 5337 (8 AM to 7 PM, Monday to Friday). The agents available here will have access to set up a remote screenshare where they can guide you further.