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Best answer June 04, 2020
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Hi, Thanks for the quick reply. Trying different browsers etc. did not work but I have found the solution.
I looks like something has changed. Export symbol has gone and the green 'Add trip' button now has a drop down menu with options - one of which is 'Download'. It only shows when you hover over it. I have included a screenshot.
Not sure if this is just a UK thing. All sorted now thanks.
Many thanks for your help.
Hello, @lizard2.
The blue square with an arrow symbol should be available to export your mileage data in QuickBooks Online.
Since it's missing from your end, let's try accessing your account in a private window to isolate the issue. At times, the regular browser tends to hold onto information, and over time it could cause problems while working with QuickBooks.
To save you time, use either of these keyboard shortcuts:
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift +N
If the export button is already available from there, go back to your original browser and clear its cache to start fresh. Also, using other supported browsers can help us narrow the cause of this problem.
If you're getting the same problem, I encourage reaching out to our Support Team so a representative can check and investigate this unusual behaviour.
Get back to me if you have any other questions. It's my pleasure to help. Have a fantastic day!
Hi, Thanks for the quick reply. Trying different browsers etc. did not work but I have found the solution.
I looks like something has changed. Export symbol has gone and the green 'Add trip' button now has a drop down menu with options - one of which is 'Download'. It only shows when you hover over it. I have included a screenshot.
Not sure if this is just a UK thing. All sorted now thanks.
Many thanks for your help.
