QBSE Account Dashboard gone very weird - can't access my account!

dan145 · ‎July 21, 2021

My Quickbooks Self Employed is very messed up and I can't access my account!

When I log in it takes me to some completely different dashboard (see screenshot). If I click anything on this dashboard it displays the following message:

"QuickBooks Online Needed
You need a QuickBooks Online subscription to access this page"

I called Quickbooks Online Support who did a screen share and very kindly verified that I was doing everything correctly, and that this definitely isn't my QBSE dashboard. Unfortunately they couldn't help me any further as there's no official phone support for QBSE. So she wished me luck and said I should try getting help on Twitter, Facebook, or the Quickbooks Community... so here I am.

A bit more info...

- I've tried logging in on Chrome, Chrome Incognito, and Edge on my laptop - none of them work

- Chrome on my mobile did work - but it would be a bit fiddly making out an invoice on my mobile

One more bit of information...

- Prior to trying to logging in I had just completed a survey in which I rated QBSE at 3 out of 10, so maybe it's punishment for my low scoring(?)

Help!

Dan

dan145 · ‎July 21, 2021

It's working now, but after this experience - not being to able to access my account, and the lack of support - I like QBSE even less than I did before.

EmmaM · ‎July 21, 2021

Hello Dan, Thanks for your comments about your experience with QBSE. We're happy that the dashboard is working now. You are welcome to ask any questions here or on Facebook or Twitter or through the online chat, we do want to improve the way you feel about the product. We do have a handy help page here but we can go through any queries or issues you may have here as well.

dan145 · ‎July 23, 2021

Hi,

It's happening again. Can you get someone to fix it please?

I need to access my invoices.

Thanks,

Dan

EmmaM · ‎July 23, 2021

Hi Dan, Thanks for getting back in touch about this, sorry to hear it is happening again, can we ask you to try signing in via this link

dan145 · ‎July 23, 2021

Thanks - that worked :)

Why does that work, but logging in directly from the website doesn't? Is there a problem with the login link on the website?

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QBSE Account Dashboard gone very weird - can't access my account!