Task Reminders and Overdue Invoice Reminders - displaying when there are neither

Let's navigate to the Invoice section to check and ensure that you have no outstanding invoices, UK_DJ. Below are the detailed steps to guide you through the process.

By verifying your invoice status, we can ensure that you have no pending tasks. To check if you have any unpaid invoices, follow these steps:

1. Log in to QuickBooks Online account.
2. Go to Sales menu and select the Invoice section.
3. Under the Status option, click the dropdown arrow and choose Unpaid.

If you confirm that there are no unpaid transactions, we can troubleshoot to see if your browser might be causing the issue. This will help us quickly apply the necessary solutions. Standard browsers can sometimes behave unexpectedly with QuickBooks due to cached data. Using a private browsing window can bypass this cache, ensuring a clean connection. This should refresh and correct any discrepancies in your Dashboard.

Here are the keyboard shortcuts to open a private browsing window:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Shift + N

If it's working, you can go back to your regular browser and clear its cache to remove any historical data affecting the unusual browser behavior. Otherwise, we can use other supported browsers for the best experience.

Also, you can check this article for more guidance if you want to use Approve or Reject option when some of your team member creates an invoice as it reflect in the Task section that needs approval: Add and review tasks for your team in QuickBooks Online Advanced.

Moreover, I recommend running the Invoices and Receive Payments reports for seamless tracking. To customize the report data to your preferences, please refer to this article for detailed guidance: Customise reports in QuickBooks Online.

If you have any other concerns in the Task section of your dashboard, please don't hesitate to reach out. We're here and happy to help with anything you need.

Thanks for the information Heide,

I've checked all of my invoices from 2017 to 2025 - there are 5 invoices unpaid, but they all have due-dates set on them, and none of them are overdue.  The tasks reminders show "Overdue" The next due invoice is about 2 weeks from now.

I've used InPrivate mode on MS Edge browser, and even downloaded Chrome to try QBO on a completely new browser.  Both have the same issue.