Transactions not appearing in quickbooks

I'd like to help with your banking transactions, NW3.

Can you tell us if you're getting an error message when downloading banking transactions in QuickBooks Self-Employed? For now, I can't see any other similar cases about missing HSBC transactions in QBSE.

Let's go ahead and follow a couple of troubleshooting steps that can resolve banking issues.

Start by using a different browser and log in to your account from there. This will let us check if a browser issue is preventing automatic downloads. You can use any of these compatible browsers:

• Mozilla
• Google Chrome
• Microsoft Edge
• Internet Explorer
• Safari

Then, go back to the Bank Accounts page and click Refresh All. Wait for a couple of minutes for the update to complete. 

If new transactions are already downloaded, go back to the browser that you're previously using and delete your browsing history. This is to clear out all the internet files or cached that're possibly causing the issue. 

You can also add a reply below if you have other questions.

---

@JenoP wrote:

I'd like to help with your banking transactions, NW3.

 

Can you tell us if you're getting an error message when downloading banking transactions in QuickBooks Self-Employed? For now, I can't see any other similar cases about missing HSBC transactions in QBSE.

 

Let's go ahead and follow a couple of troubleshooting steps that can resolve banking issues.

 

Start by using a different browser and log in to your account from there. This will let us check if a browser issue is preventing automatic downloads. You can use any of these compatible browsers:

 

• Mozilla
• Google Chrome
• Microsoft Edge
• Internet Explorer
• Safari

Then, go back to the Bank Accounts page and click Refresh All. Wait for a couple of minutes for the update to complete. 

 

If new transactions are already downloaded, go back to the browser that you're previously using and delete your browsing history. This is to clear out all the internet files or cached that're possibly causing the issue. 

 

You can also add a reply below if you have other questions.

---

---

@JenoP wrote:

I'd like to help with your banking transactions, NW3.

 

Can you tell us if you're getting an error message when downloading banking transactions in QuickBooks Self-Employed? For now, I can't see any other similar cases about missing HSBC transactions in QBSE.

 

Let's go ahead and follow a couple of troubleshooting steps that can resolve banking issues.

 

Start by using a different browser and log in to your account from there. This will let us check if a browser issue is preventing automatic downloads. You can use any of these compatible browsers:

 

• Mozilla
• Google Chrome
• Microsoft Edge
• Internet Explorer
• Safari

Then, go back to the Bank Accounts page and click Refresh All. Wait for a couple of minutes for the update to complete. 

 

If new transactions are already downloaded, go back to the browser that you're previously using and delete your browsing history. This is to clear out all the internet files or cached that're possibly causing the issue. 

 

You can also add a reply below if you have other questions.

---

---

@JenoP wrote:

I'd like to help with your banking transactions, NW3.

 

Can you tell us if you're getting an error message when downloading banking transactions in QuickBooks Self-Employed? For now, I can't see any other similar cases about missing HSBC transactions in QBSE.

 

Let's go ahead and follow a couple of troubleshooting steps that can resolve banking issues.

 

Start by using a different browser and log in to your account from there. This will let us check if a browser issue is preventing automatic downloads. You can use any of these compatible browsers:

 

• Mozilla
• Google Chrome
• Microsoft Edge
• Internet Explorer
• Safari

Then, go back to the Bank Accounts page and click Refresh All. Wait for a couple of minutes for the update to complete. 

 

If new transactions are already downloaded, go back to the browser that you're previously using and delete your browsing history. This is to clear out all the internet files or cached that're possibly causing the issue. 

 

You can also add a reply below if you have other questions.

---

Thanks for keeping us updated, NW3.

In your case, I now suggest getting in touch with our customer care support to have this better checked. Here's how:

1. Visit our website: https://help.quickbooks.intuit.com/en_GB/contact.
2. Choose QuickBooks Self-Employed.
3. Fill in the necessary fields.
4. Click Ask Your Question.

An agent will get back to you within 1 business day.

You can always post in the Community if you have other concerns.