Warning message You have 6 days left to use your Quickbooks

Welcome aboard to the Community, @LSSLtd.

We want to help you with your subscription concern in QuickBooks Desktop. For me to provide an accurate solution, I need to gather more data about the issue.

Can you share with us what type of subscription you're using for Desktop? Any details you can add will help us identify why you're getting the warning message.

You usually get this message when your account is about to expire. Once you purchase a subscription, it's by default set by the system to auto-renew.

I suggest checking your account and make sure that the billing information is valid and active. Here's how:

1. Sign in to QuickBooks My Account using your Intuit credentials.
2. Below Products and Services, select the subscription you want to manage.
3. You can also check the payment methods attached if necessary. 

In case you've requested to stop the auto-renewal in the past, I suggest contacting the QuickBooks Support Team. One of them will need to take over and further assist you with your account.

Here's how you can reach out to them:

1. Open QuickBooks Desktop.
2. Click the Help tab at the top menu bar.
3. Select QuickBooks Desktop Help.
4. Press the Contact Us option.

I've also included some articles in case you need some ideas about managing your accounts like how you can reset user ID or password:

• Get help if you can't sign in to your account.

Please know that I'm just a post away if you have any other questions. Have a great day ahead.

Thank you for your reply.  I do not have a subscription. I use 2015 desktop premium.

Thank you.

kind regards 

C

Thanks for getting back to us, C @LSSLtd.

The QuickBooks Desktop (QBDT) that you're using may be a trial version that's why you're getting this message. If that's the case, I highly suggest contacting our Phone Support team. They have tools that can pull up your account in a secure environment and check why you're having this warning message.

To reach them, you can follow the steps shared by my colleague above or refer to this article: Contact the QuickBooks Desktop customer support team.

I want to make sure everything is taken care of for you, so please let me know how it goes or if you have any other issues or concerns. I'll be here to help. Have a great day!

Thank you for your reply.  The desktop 2015 premier edition is registered and the licence was renewed on 23/04/2020.  I believe that Intuit no longer provide support for this version and will just try to sell me a new product which I do not need or want. 

It is now warning  1 day left to use.  What will happen when this expires? 

kind regards

C

@LSSLtd 

I am confused. You said you don't have any subscription but you have renewed something on 23/04/2020.

Make sure you have secured a backup file (i.e QBB). You may open it on the trial license of QB 2020 later.

https://quickbooks.intuit.com/learn-support/en-uk/getting-started/download-a-trial-of-quickbooks-des...

Then you have time to decide whether purchasing a license of QBD 2020 to continue or migrating to QBO UK version.

https://quickbooks.grsm.io/UK

If your company is not located in UK, consider migrate to QB Desktop US version instead. You may purchase a license with one time payment. 

Thank you for your reply.

Sorry for the confusion.  The license refresh was 23/04/2020.  

kind regards

C

Thanks for adding clarification, LSSLtd.

Since you're licence was renewed on the twenty-third of April this year, your QuickBooks Desktop should be all set.

To make sure everything is up-to-date, I recommend updating your QuicKBooks Desktop software to its latest release version. I'll show you how below:

1. Go to the Help menu.
2. Select Update QuickBooks Desktop.
3. Click the Options tab.
4. Select Mark All and then click Save.
   
5. Go to the Update Now tab.
6. Select the Reset Update checkbox.
7. When you're ready, select Get Updates.
   

To give you more insight and visual guide on how to update QuickBooks Desktop, please check out this article: Update QuickBooks Desktop to the latest release.

If there's anything else you need, just drop me a comment. I'm still here to offer more help.

I too have this issue. I applied the recommended fix but  I am still getting the message. I am very worried about what will happen in 13 days when it stops working. Please can you help?

Cammax Limited

Customer No. 1015747205

Product number 919-114

Licence number 0124-2196-8825-830

@MJ Cammax 

Can you find the license information in your CAMPS?

Hit f2 key or CTRL+1 and there is a pop up for product info. Is your license activated? 

Thank you for your willingness to help. Intuit support have been in contact and hopefully sorted it.

Kind regards

Martin