Trips

Glad to see you here, @rjwbailey,

Our program uses Fiscal Year (FY) as the default accounting period for tracking trips in QuickBooks Online. FY, is a 12-month period which companies or the government use for financial reporting and budgeting. Unlike the Calendar Year (default month is January), FY starts and ends at any point during the year. Say for example, from October 1 through September 30.

If you want to match the information on the Trips page to your financial period, use the Custom Date option. This will let you assign the date range that you want to review.

To learn more about the navigation and how this feature works, see the following links:

• Automatically track mileage in QuickBooks Online
• Set up mileage tracking and vehicles in QuickBooks Online
• Drive up your expense deductions with automatic mileage tracking

Please know that your feedback about our product updates is valuable to us. Our engineers are always looking into our customers suggestions to ensure the innovations they introduce is tailored fit to what you need. Until then, once the feature you're looking for is available, you will be notified through in-product updates.

Let me know if there's anything else you need help with. I'll be right here to guide and help you anytime. Have a wonderful day! 

I understand what a fiscal year is generically, I just wondered what date range was being used in Trips, as it was not the same period as the company's financial year. From my testing the 'fiscal year' in Trips seems to be 7 April to 6 April, which is very odd. Maybe it was supposed to be the UK income tax year (6 April to 5 April) and yuor developers messed it up by 1 day?

As you say, I am using the custom date feature anyway to match to the client's financial year.

You really need to allow non-master admins to access Trips for it to be a success though. Telling those clients where I am not master admin that I can adjust anything on their ledger to solve their problems, but not adjust their mileage data, is really embarrassing.

Hi there, @rjwbailey. 

Thanks for your quick response. I understand the need to allow non-master admins to access trips in QuickBooks Online. 

As a workaround, you can ask the master admin to change user permissions so you can access mileage and manage trips. Here's how: 

1. Log in as the master admin of the account. 
2. Go to the Settings menu, then select Manage Users. 
3. In the Users tab, select a user and click Edit. 
4. Under the User type drop-down, select Make master admin.
5. In the window, select the Make master admin to confirm that you want to make the change. Then, sign out for the changes to take effect. 

Concerning the date of your trips, I'd recommend you contact our Customer Care team. They can check why your company's fiscal year didn't match with the default year in QuickBooks and help you fix it. 

For future reference, read through these articles in case you'll need troubleshooting steps to fix mileage tracker issues on mobile apps:

• Android mileage tracking troubleshooting
• Fix Mileage Tracker for your iPhone.

Feel free to message again if you have more questions. We're always here to guide.