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cpjelectrics
Level 2

Unable to reconnect to Paypal

aAs required by Open Banking i attempted to reconnect my Pay Pal account using valid credentials. However after I enter them I get a message "Hmm. Something stopped us from connecting to your bank. This isn’t common, but does happen.Try connecting again." Tried to reconnect severak times with same error message
20 REPLIES 20
MirriamM
Moderator

Unable to reconnect to Paypal

Hello there, @cpjelectrics. I appreciate you performing some steps to resolve the problem. 

 

We have a reported issue about the error you've encountered. Since none of the provided troubleshooting steps worked for you, it'd be best to contact our Technical Support Team.  They can check your account in a secure environment and further investigate the root cause of the issue. 

 

Check out this link for ways on how to connect with us: Contact the QuickBooks Online Customer Support team.

 

Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

 

I’m here to help if you need anything else. Have a fantastic day!

Fiat Lux - ASIA
Level 15

Unable to reconnect to Paypal

@cpjelectrics 

For the time being, explore another connector. You may utilize the starter plan for free.

https://www.integromat.com/?pc=quickbooks

 

ClaireGMD
Level 2

Unable to reconnect to Paypal

I am having this same problem - although I've also had it going through the connection process, which it then tells me it has completed - but it isn't - I still have the same warning on the Banking page.

 

I can access my Paypal account directly with no problems.

 

Did you manage to resolve your problem?

Ashleigh1
QuickBooks Team

Unable to reconnect to Paypal

Hello ClaireGMD, 

 

Thanks for commenting on this thread, 

 

Do you get any error messages or codes showing up when you try to reconnect your Paypal account? 

ClaireGMD
Level 2

Unable to reconnect to Paypal

Hi Ashleigh1

 

I've had no error codes.

Only the same message as cpjelectrics

And I've also had it where it's gone through the reconnection, and says 'connection complete!' - but when I go back to the banking screen it's still telling to reconnect.

Been trying for a few days - on Safari and Chrome

GeorgiaC
QuickBooks Team

Unable to reconnect to Paypal

Hi Claire, 

 

Thanks for trying that, to troubleshoot the connection please try disconnecting and reconnecting the account (make sure you've reviewed all transactions in the For-Review tab before doing this, as these will be removed when the account is disconnected). 

 

To disconnect, go to Accounting > Chart of Accounts > Select the drop-down to the right of the account > Edit > Tick 'disconnect this account on save' and save.

 

After this, go back to the Banking tab and reconnect the account as new by selecting 'Add account' and searching for Paypal (UK).

 

Please get back to us below if you're continuing to have problems after this. 😊

ClaireGMD
Level 2

Unable to reconnect to Paypal

Thank you Georgia, this has solved the problem.

AlanRogers
Level 1

Unable to reconnect to Paypal

This isn't the first time I've experienced this same error, reporting successfully reconnecting the PayPal account and then being told that the link has expired, and seeing the advice that I should disconnect or remove and then recreate/reconnect the account in Quickbooks.

If I can log into my PayPal account, which I can, then there's nothing wrong with my credentials. The issue therefore must lie with the link between Quickbooks and PayPal, and it's been this flakey for at least six months, and the advice from Quickbooks is always the same - turn it off and turn it on again.

Quickbooks and PayPal both have enough _paying_ customers that they should be able to play nicely to together and sort this out. My Lloyds Bank feeds are unproblematic thus far. Is it too much to ask that my account with arguably the largest online small business payment gateway is made similarly slick?

Mark_C
Level 3

Unable to reconnect to Paypal

I get the exact same problem. The connection process goes OK, a big green CONNECTION COMPLETE message, but it doesn't work. The banking screen simply repeats the message "Your Paypal (UK) connection has expired". I'm not sure how it can have expired if I've just reconnected it.

 

It's very very frustrating!

Fiat Lux - ASIA
Level 15

Unable to reconnect to Paypal

@Mark_C 

Consider using a reliable connector.

https://synder.grsm.io/quickbooks

 

Ashleigh1
QuickBooks Team

Unable to reconnect to Paypal

Hello Mark_c

 

Thanks for commenting on this thread, 

 

Can you disconnect the account and reconnect the account back up again this should resolve your issue. 

 

Before you disconnect the account we advise you to match or add any transactions that are sitting in the for review section 

 

Then to disconnect the account click the pencil icon on the banking blue tile>tick disconnect on saving>save

 

Then click on link account and follow the steps and re-add the bank. 

 

IF you have any more Q's please reach back out to us. 

AlanRogers
Level 1

Unable to reconnect to Paypal

Hi Ashleigh

 

I have done this and successfully. However, it really doesn't address the frustration or inconvenience at all, does it? If I'm going to have to do this every three months, I may as well leave it disconnected and manually reconcile the accounts or upload exported statements, as that's no more effort but guaranteed to work.

 

I reiterate a previous comment. You'd have thought that paying customers could expect two mainstream Internet software providers to communicate, play nicely together and resolve the issue. However, instead you make it the fault and problem of the paying customer.

 

Not impressed. 

KarlWagner
Level 1

Unable to reconnect to Paypal

Can you confirm that this will not mess up the account? e.g. unmatch transactions, create duplicates etc?

EmmaM
QuickBooks Team

Unable to reconnect to Paypal

Hello Karl, Are you using QuickBooks Online? If so when you disconnect and reconnect ss long as you select a date range from the date you have transactions in already and not historically backwards then it should avoid duplicates. It will not remove or unmatch anything already categorised. If you are using Self Employed QuickBooks let us know as it works differently.Thanks

ClaireGMD
Level 2

Unable to reconnect to Paypal

So, here we are, 3-months round, and needing to reconnect to my PayPal, and also my Barclaycard accounts again.

 

Barclaycard goes all the way through, and comes up with a big green circle saying that it's all completed - but it isn't.

 

Paypal says 'something unexpected has happened, and to try again in a few hours (590)' - been trying since last Friday.

 

Ok, so cancelling the link works, but I shouldn't be having to do that - it used to work.  And my Santander account reconnects without problems.

 

As AlanRogers previously said "You'd have thought that paying customers could expect two mainstream Internet software providers to communicate, play nicely together and resolve the issue. However, instead you make it the fault and problem of the paying customer."

 

Is this problem actually being investigated please?

Rasa-LilaM
QuickBooks Team

Unable to reconnect to Paypal

Hello there, ClaireGMD.


I recognize the importance of being able to use the bank feeds smoothly. This can help save business time.  Let’s update the account sign-in info and perform the browser troubleshooting to get your online banking working again.


Error 590 occurs when the financial institution updated its bank's website. Updating the login information in QBO will resolve the issue.


Here's how:

 

  1. Go to the Banking menu on the left panel and choose Banking.
  2. Tap the Pencil icon next to the bank’s name and select Edit sign-in info to open the Sign in to account screen.
  3. Enter your user ID and password.
  4. Once done, click on Save and connect.

For your Barclays account, use a private window to check if the cache is causing the unexpected behavior. This mode also prevents browsing history from being stored.


Here are the shortcut keys:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Press Ctrl + Shift + P (Mozilla Firefox).
  • Press Command + Shift + N (Safari).

If you’re able to re-establish the connection, shift back to your regular browser to clear its cache. This allows the data to reset and log you out of any webpage and helps improves your browsing experience.


If you encounter any errors, the following guide contains resources on how to resolve each one: Open Banking connection.


In the meantime, upload the entries using a CSV file and then import them into QBO. Perform the recommended steps in this article: Manually upload transactions.


For additional reference, the following article provides an overview on how to get the latest bank data: What to do if you can’t find downloaded transactions in QuickBooks Online.


Feel free to reach out if you need further help. I want to make sure everything is taken care of for you. Have a good one.

Demux Dave
Level 2

Unable to reconnect to Paypal

Having a similar problem but PayPal is saying it doesn't recognise the login details even though I can log into PayPal using the same details?

Tried disconnecting the account and reconnecting but same error?

WiganStore
Level 1

Unable to reconnect to Paypal

Hi,
I have done that but i forgot to review transactions, now i am trying to connect but giving error "some of the information not correct" while paypal is signing in with no problem when i tried to sign in directly on paypal's website.
Thanks

ClaireGMD
Level 2

Unable to reconnect to Paypal

And here we are again (although slightly different).  3-month interval of trying and failing to reconnect my Paypal account.  Although this time, like DemuxDave and WiganStore, I can't log in to Paypal through Quickbooks (which is working fine on it's own)

Deleting the link and and starting again has so much potential of going wrong, as WiganStore is now experiencing!

 

Yet again, I'm very apprehensive about cutting and reconnecting the link using this professional software.

 

Is there any solution pending....... please!?

EmmaM
QuickBooks Team

Unable to reconnect to Paypal

Hello Claire, This has been picked up by our senior banking team this morning and they are currently working on fix for that message in the Paypal connection. We'll add your company to those affected and let you know as soon as this is fixed.

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