Hello Michael Dollard, 

Welcome to the Community page, 

If you have any exceptions that are not genuine then you will need to ring the helpline on 0808 234 5337 and the agent will be ale to raise a vat unfile for them exception s to be removed for you if they are not meant to be there in your tax return. 

I have a similar problem which is really annoying as the transactions that are being listed as exceptions have not been included in the previous return but their dates are within the previous returns range.

I am using cash accounting on a quarterly basis and it's my credit card expenses that are causing the problem as the dates may lie within the previous return time period but are not paid until the following month.

Sometimes when I check my credit card statement I may find that I'm missing receipts and will add them to the account so that I can allocate the payment correctly against them all.  If the dates are within the previos return range then they are being classed as exceptions.

I then have a big list of exceptions and I'm not sure how to bring them back into the return?

Help please.

Thanks for joining this conversation, AndyRob.

I'd like to route you to the best support available to help remove the exceptions in QuickBooks Online (QBO).

If the exceptions are dated on or after the first VAT filing, these are classed as 'genuine exceptions' and will not be removed. 

However, in your case, since they're dated before the VAT filing, I highly suggest contacting our Support team. They have tools that can pull up your account in a secure environment and help remove the exception and bring them back into the return.

Here's how to reach them:

1. In QBO, click the Help (question mark) icon at the top right,
2. In QB Assistant, enter the topic you need help with. You can also enter questions.
3. Select Contact Us to connect with a live support agent.
4. Choose a way to connect with us.

To check for our Support hours, you can refer to this article: QuickBooks Online Support.

For more information about VAT exceptions in QBO, consider checking out this article: VAT exceptions and reports in QuickBooks Online.

You can visit our website for more tips and other resources you can use in the future: Self-help articles.

I'm only a post away if you have follow-up questions about this or anything else. I'll be here ready to help. Keep safe.

Hello team,

how can treat my VAT?

I have retained VAT from my customer they don't give it to me, so how can I post?

Thank you

Hi NDINDILIMANA Jules1, thanks for posting on this thread - we'd recommend contacting your accountant or tax professional for support on this, to ensure the VAT is recorded accurately. If you don't already have an accountant, you can find a QuickBooks Certified ProAdvisor near you on our online directory :backhand_index_pointing_right: https://quickbooks.intuit.com/uk/find-an-accountant/

You can also check out our guide for all things VAT in QuickBooks Online here :backhand_index_pointing_right: https://tinyurl.com/32pvc2rx