Employee Cost Calculator

I'd be happier if you could just give us a feature which lets us include the customer telephone number on the invoice! Been mentioning this for months and still cant believe its not an issue anybody at quickbooks thinks is important! and not to mention that it would be like 3 minutes work for somebody to get that done (facepalm)

Hi @James Bright , thanks for posting.

One way to include a telephone on the invoice is editing your customer information and then include their telephone number in the billing address.

Hi Jack,

Thanks for your response. Unfortunately, being told to do bad data entry doesn't resolve my issue. There's a field in the customer information for the phone number, which I have suggested many times to you just spend a few minutes entering a bit of code to make that come out on the invoice. I have around thousands of accounts on my system, and I actually find it a bit of a joke that this is your work around. Basically what I hear when I'm told to enter phone number in the address is... 'we can't be bothered to spend 5 minutes resolving this issue for you, the paying customer - instead, how about you spend weeks of your time painstakingly opening each customer account 1 by 1 and moving the phone number from the 'phone number field' and moving it to the bottom address. And then in the future you can just learn bad data entry and not enter the data as per the form WE made, and just don't want to fix.

It's cool though I'll keep moaning once a week u til somebody actually fancies resolving my issue - or until I get really frustrated in the busy season and decide to move to literally any other accounting package, which ALL show the customer phone number on the invoice. The fact nobody there thinks it's ridiculous the customer phone number isn't on the invoice is, in itself, ridiculous.

Thanks

James

Hi Kristine,

Thanks for your reply. You say you 'know where I'm coming from' yet dont really offer me any resolution for my very real issue with your software.

After the my response to JackS' response I'm surprised you basically just say 'Yea do what JackS says' when I have clearly ripped that response to shreds. The whole 'Just put your customers phone number in the address' is an extremely lazy approach from QuickBooks - Bearing in mind this year Intuit has made total revenue in Quarter 2 of 1.5 Billion Dollars, up 12% on the previous year - in large part thanks to an influx of small businesses such as myself. You're talking Billions of Dollars, with 8200 employees circa 2017. In comparison my company has 14 people, only 3 of which operate in the office, and all of which are at maximum capacity workload. Yet you ask me to change my thousands of accounts, go into each of them 1 by 1 and change the phone number to be in the address line. Do you actually have any idea how long that would take. If I have 1000 accounts and it takes 30 seconds to change 1 account that is 8 hours and 20 minutes - I have more like 5 thousand accounts, and each would take longer than 30 seconds by far, having slower internet. What you are asking me to do is spend at the very minimum 1 whole week of my time, clicking into accounts, cutting the phone number out of the phone number field, and paste it into the address field. Me, the guys who (along with thousands of other small businesses) has helped you have a 12% rise in turnover, to take your turnover to over 1.5 BILLION dollars per quarter, I'm the one you think should adjust the way I do data entry, and you expect me to change thousands of accounts. When I barely get a chance to go and make a cup of tea between everything else I do. I literally cant keep having this argument, it changes or I go to another accounts package. I have literally never received an order from a compnay that doesnt have my phone number on the invoice - NEVER - yet now I use quickbooks you guys seem to think its common. The reason I hate it so much is if I raise an invoice for a parcel that I am sending with DPD, when I book it with DPD and I need to enter their phone number for delivery notifications. I then have to, open quickbooks (hoping ive not been signed out, which would just add more time) go to customers, search for the customer, find the correct customer, open their account, get the phone number, go back to DPD and enter the phone number. Rather than just looking at the parcel, and typing the number. It adds so much time to my day its an absolute JOKE!

But hey, the multibillion dollar company with thousands of emloyees couldnt possibly spend 5 minutes fixing what is clearly a broken part of the system, we'll just ask the little guys who have no spare time to change all of the data in their system. THEN... Also, not that I'm going to do that - the fact you suggest that is laughable, but if I did change all of my data, and do bad data entry - like you guys suggest... what if you then fix this issue!? Then I have thousands of customers phone numbers in their address because of the, quite frankly stupid, work around you suggest... Then I'll have to go through all of my accounts again taking the phone number out of the address line, and back into the phone number field - WHERE IT SHOULD BE! :D

Awesome work guys, thanks for reminding me how much I hate this problem, and also reminding me you guys cant be bothered to change what is quite clearly a problem with your system. It would literally take like 5-15 minutes for you to put a bit of code in that puts the phone number field onto the invoice but yeah - just suggest I spend weeks changing my data... because you cant be bothered... and you're a multi billion dollar company :D

Thanks 

...so after a few years, there's still no employee cost calculator? 

Thanks for joining the thread, @Cathy Rose. I'm happy to address your concern about employee cost calculator in QuickBooks Online. 

Employee wages, as well as other costs such as taxes and workers' compensation insurance, can be entered as an hourly cost rate to calculate your fully-burdened hourly cost for each employee. Then, you can use these rates to estimate your labour costs.

Here’s how to set up hourly costs:

1. Go to Business overview and select Projects.
2. Click Hourly cost rate.
3. Find the employee and select Add. Or, to edit an employee's rate, select the pencil ✎ icon.
4. Select the calculator icon to open the hourly cost rate calculator.
5. Add your employee's hourly wage and employer taxes. 
6. Enter any overhead for even more accurate hourly costs.
7. Click Add, then select Cancel to close the calculator.
8. Select Save to save the hourly cost rate for the employee.
9. Repeat for each employee. Then select Done to close the hourly cost rates window.

Also, set up your hourly rates before you start tracking time in QuickBooks Online or in QuickBooks Time. Hourly cost rates only apply to hours tracked after the hourly cost rate has been set.

For more information and detailed steps on how to use projects to track your labour costs and profitability, check out this guide here: Track hourly labour costs and profitability by project in QuickBooks Online. 

In addition, I've got these helpful resources that may come in handy in the future: 

• Enter a weekly timesheet in QuickBooks Online
• Invoice customers for project expenses

Keep me posted if you still have questions or concerns about managing your employees in QBO. I'll be around for you. Have a great day!

Thanks for your reply.

Its a shame that 1 tech guys cant spend 5 minutes fixing what is clearly poor coding.

There is a box on the customer information page, specifically for phone number, the invoice editor has that field selectable to put on the invoice, I select it, and if doesnt add the number from the field I have marked to go on there.

Since then as well - they have made the 'create new' customer the worst thing on the service.

It used to bring a pop up out, where you can see al the fields clearly on one screen.

Now some genius, has decided lets have it as a side window pop out, where you have to scroll down to see all the fields - I could understand this if you could see or make use of any of the information behind the pop out but you cant. and if you  click outside of the pop out, it closes the data entry pop out, without saving.

There is literally 0 reasons this would be beneficial over the pop up which was great.

Its like the design team are in opposite world - intentionally making the whole system less user friendly and functional.

Its an absolute horror show of a system. If I was using it for anything other than invoicing I would 100% not be using QBO. I would happily pay more to have something that actually worked, and was user friendly.

I see that convenience is significant in using the platform @James. 

Let me help you send feedback and product recommendations so you can relay your experience using QuickBooks Online (QBO) and make the program better.

We take your suggestions as opportunities to improve the various features of our products. Your valuable feedback will be forwarded and reviewed by our Product Development team to help enhance your experience while using the program. To send one, here's how:

1. Go to the Gear icon.
2. Select Feedback.
3. Type in your recommendation in the Share your feedback field.
4. Click Next.
5. Follow the on-screen instructions to complete the process. 

On top of that, I'd recommend visiting this page to keep you updated with the latest software improvements and enhancements with QBO: Customer Feedback for QuickBooks Online.

Also, you may want to check out one of our Help pages as your reference to guide you in managing your business's growth and transactions using QBO: QuickBooks Learn and Support. It includes QuickBooks Help articles, Community discussions with other users, and video tutorials, to name a few.

I'm all ears if you have other feedback and feature concerns in QBO. You can drop a comment below, and I'll gladly help. Take care, and I wish you continued success, @James.