cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
andrewholden1503
Level 1

If I download bank transactions in Hebrew to google sheets and translate to English, import picks up the description but not always on reports - can anyone help? Thankyou

 
1 REPLY 1
JessT
Moderator

If I download bank transactions in Hebrew to google sheets and translate to English, import picks up the description but not always on reports - can anyone help? Thankyou

Let's find out why your transaction descriptions aren't showing up sometimes, andrewholden1503.

 

The description of the transactions in reports is from your bank register, which is also from your imported bank transactions. So, I'd assume there's no issue with the description from Banking to your bank register, just in reports but not always.

 

We can do the basic browser troubleshooting for this. You can log in to QuickBooks in private browser, and see if the description shows up. You can do this three times to see if they show up in all three tests or not. If they do, this could be a result of a full cache, so you'll want to go back to your regular browser and clear the cached data. If it's still the same, you can try other browsers to check if this only happens to the browser you use or in other browsers as well.

 

Alternatively, you can use MS Excel.

 

Please go back to this thread if you need more help.

Need to get in touch?

Contact us