Why does the timesheets report show units and not time?

Thanks for sharing your concern in the QuickBooks Community page, @eddie-paterson.

I'm here to help you set up a user using time in QuickBooks Online (QBO).

As I have tried replicating your concern,  we can smoothly enter an employee using time in QBO. Since it's not working on your end, you can delete and recreate the employee to fix this.

Here's how:
 

1. Go to the Payroll menu and select the Employees tab.
   Select the employee’s name. If the employee isn’t on the list, select All employees from the Active Employees dropdown.
2. Tap Edit Employee and then click Delete employee.
3. Tap Yes to confirm the deletion.

Additionally. let me share the following articles to learn more about managing your workers' information and lists in QuickBooks Online. These resources include instructions on how to restore a deleted element:

• Edit or change employee info in payroll
• Delete an account on your chart of accounts in QuickBooks Online
• How to edit, delete, and restore list elements

Furthermore, you can run some payroll reports in QuickBooks. This way, you can get a closer look at your business's finances and view useful information about your business and employees. 

Don't hesitate to tag my name in the comment section below if you have other concerns or questions. I'm always ready to help.

Deleting an employee altogether seems a rather nuclear option!

Can I revoke access to the employee portal and then reactivate to see if that makes the difference. If yes, how do I revoke access as I can see a way to do it.

Hi eddie-paterson, you can revoke employee portal access by navigating to the payroll settings > employee portal settings > access > tick the employee > revoke access. 

Mmmm.... that didnt work.

Ive attached what I see in the mployee portal - only units and no time

 Hello Eddie-paterson, Thanks for posting on the community page, So it will be to do with how they are set up in payroll for leave and hourly pay.

Hi,

Ive been a bit slow following up.

Units in payroll are set as hours - salary, absence, annual leave - all in hours.

Hello Eddie-Paterson, its no problem at all there, can you ring the support line on 0808 234 5337 the line is open mon to fri 8am to 7pm or our chat support and you will be able to set up a screenshare with the agent on the phone and they will be able to look into this more for you.