Find Match link not showing

Thanks for the workaround, even though a manual process such as this kind of defeats the purpose of having a totally automated process. I would urge the QBO dev team to see to this 'glitch' to facilitate the user experience. Thanks.

Hello there, @chrismahoney.

I can see the importance of this feature can have into your business. QuickBooks is constantly uncovering ways to make sure that your product meets your needs, based on your feedback.

I'd encourage you to visit our QuickBooks Online Blog regularly, to be updated with our latest news and update, including our product improvements. 

I've also included here some resources that you can check out for more insights about handling bank transactions and exploring the features in QuickBooks Online:

• Manage your banking in QuickBooks Online UK
• Add and match downloaded bank transactions
• QuickBooks Online Tutorials 
• Get help with QuickBooks

Please don't hesitate to post any questions you may have concerning QuickBooks. I'll make sure your taken care of. Take care!

I work primarily with GBP accounts using QBO UK. I have the same issue, but with a USD account. I also have a EUR account, but I was able to match payments to invoices with this one. 

So did your EUR account start working now? I'm wondering if QBO can also do the same for USD?

Hi jasonjoslin

We appreciate that not having the find match function for foreign accounts may be an inconvenience. If you make manual payments against transactions the auto match function may match the transactions. We have submitted a product enhancement to our engineers for their consideration and encourage you to leave feedback from within the product..

Wow thanks for this thread, but QBO, really? 

This is (insert many swear words) ridiculous that you cannot match a bill to a payment! 

Is there any update here?

Still not available!   Have your Engineers looked at this yet?

Hello Fox144, At present, there is no planned change to the find a match function in multi-currency transactions. 

QBO foreign currrency support is really lacking.

I'm seriously considering a move to "the other system."

Hi there,

Is this problem solved? I am in Canada and I have a USD credit card account. I could not find the " find a match" button in the transaction extend view.

This is not the service we want you to experience, Vera Shen.

In the meantime, let's access your QuickBooks account using a private browser or an incognito window to isolate the issue. You can use any of these keyboard shortcuts: 

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If you're able to find a match button, you'd want to consider clearing your regular browser's cache. The stored browsing history in your regular browser can affect the program's performance.

If the issue persist, I'd recommend contacting our Customer Care Support. This way, you'll be added to the list of the affected users and will receive updates through your email.

To contact our dedicated support:

1. Go to the Help icon.
2. Select Contact us.
3. Enter Unable to Find Match in the How can we help? field.
4. Click Continue.
5. Choose Start messaging or Get a callback.

In addition, here's an article you can check to learn more about contacting our support: Contact the QuickBooks Online Customer Support Team.

You can get more details in these articles:

• Add and match downloaded bank transactions 
• Download Bank Transactions

Don't hesitate to post a reply below if you have further concerns about matching transactions in QuickBooks. I'm always around to help. Have a good one.