cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
chrismahoney
Level 2

Find Match link not showing

I have two bank accounts which clients pay into, one for GBP payments and the other for EUR payments. This concerns the EUR account. I want to match one payment which I imported via CSV to two invoices which total that amount, however when clicking on this line under the 'For Review' tab, I don't get the option to 'Find Match', in order to match it to the two invoices. All I get is 'Not sure?' Help would be appreciated. Thanks.

Solved
Best answer July 18, 2019

Accepted Solutions
John C
QuickBooks Team

Find Match link not showing

Hi chrismahoney

 

As you have discovered there is no option to find match within foreign currency accounts. You will have to make manual payments against the invoices and exclude the transaction from the banking screen.

View solution in original post

12 REPLIES 12
John C
QuickBooks Team

Find Match link not showing

Hi chrismahoney

 

As you have discovered there is no option to find match within foreign currency accounts. You will have to make manual payments against the invoices and exclude the transaction from the banking screen.

chrismahoney
Level 2

Find Match link not showing

Thanks for the workaround, even though a manual process such as this kind of defeats the purpose of having a totally automated process. I would urge the QBO dev team to see to this 'glitch' to facilitate the user experience. Thanks.

BettyJaneB
QuickBooks Team

Find Match link not showing

Hello there, @chrismahoney.

 

I can see the importance of this feature can have into your business. QuickBooks is constantly uncovering ways to make sure that your product meets your needs, based on your feedback.

 

I'd encourage you to visit our QuickBooks Online Blog regularly, to be updated with our latest news and update, including our product improvements. 

 

I've also included here some resources that you can check out for more insights about handling bank transactions and exploring the features in QuickBooks Online:

Please don't hesitate to post any questions you may have concerning QuickBooks. I'll make sure your taken care of. Take care!

jasonjoslin
Level 1

Find Match link not showing

I work primarily with GBP accounts using QBO UK. I have the same issue, but with a USD account. I also have a EUR account, but I was able to match payments to invoices with this one. 

 

So did your EUR account start working now? I'm wondering if QBO can also do the same for USD?

John C
QuickBooks Team

Find Match link not showing

Hi jasonjoslin

 

We appreciate that not having the find match function for foreign accounts may be an inconvenience. If you make manual payments against transactions the auto match function may match the transactions. We have submitted a product enhancement to our engineers for their consideration and encourage you to leave feedback from within the product..

guererojpa
Level 1

Find Match link not showing

Wow thanks for this thread, but QBO, really? 

 

megan_coda
Level 2

Find Match link not showing

This is (insert many swear words) ridiculous that you cannot match a bill to a payment! 

 

Is there any update here?

Fox144
Level 2

Find Match link not showing

Still not available!   Have your Engineers looked at this yet?

EmmaM
QuickBooks Team

Find Match link not showing

Hello Fox144, At present, there is no planned change to the find a match function in multi-currency transactions. 

geebee1
Level 1

Find Match link not showing

QBO foreign currrency support is really lacking.

I'm seriously considering a move to "the other system."

Vera Shen
Level 1

Find Match link not showing

Hi there,

 

Is this problem solved? I am in Canada and I have a USD credit card account. I could not find the " find a match" button in the transaction extend view.

TirzahC
QuickBooks Team

Find Match link not showing

This is not the service we want you to experience, Vera Shen.

 

In the meantime, let's access your QuickBooks account using a private browser or an incognito window to isolate the issue. You can use any of these keyboard shortcuts: 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

If you're able to find a match button, you'd want to consider clearing your regular browser's cache. The stored browsing history in your regular browser can affect the program's performance.

 

If the issue persist, I'd recommend contacting our Customer Care Support. This way, you'll be added to the list of the affected users and will receive updates through your email.

 

To contact our dedicated support:

  1. Go to the Help icon.
  2. Select Contact us.
  3. Enter Unable to Find Match in the How can we help? field.
  4. Click Continue.
  5. Choose Start messaging or Get a callback.

In addition, here's an article you can check to learn more about contacting our support: Contact the QuickBooks Online Customer Support Team.

 

You can get more details in these articles:

Don't hesitate to post a reply below if you have further concerns about matching transactions in QuickBooks. I'm always around to help. Have a good one. 

Need to get in touch?

Contact us