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Level 1

Invoicing - Change wording of 'ship to'

Having only signed up to Quickbooks recently and spending hours trying to find a suitable Invoice template, I have been told by the online chat that I am unable to change the heading of 'Ship To' on my Invoices!

I really hope there is a way around this as this is not suitable for our business.  Can anyone help?

13 REPLIES 13
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QuickBooks Team

Invoicing - Change wording of 'ship to'

Hello Agouti,

 

There is no way to change that header. The workaround would be to create your own invoice template - please find attached an article on how to create your own template and import it here.

 

Please let us know if you have any further questions.

 

Thanks,

 

Talia

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Level 1

Invoicing - Change wording of 'ship to'

I have tried, with no success.  Literally only need/want to change that header, quite happy with your templates

 

Highlighted
QuickBooks Team

Invoicing - Change wording of 'ship to'


Hello,

 

Creating your only template is the only workaround at the moment. Please use the feedback option under your cog wheel to suggest this feature directly to the developers. They will then look into implementing this into future updates, if possible.

 

Thanks,

 

Talia

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Level 1

Invoicing - Change wording of 'ship to'

Has any change happened yet?? Not everyone 'ships' things. Certainly not me. I have different 'project addresses'.

Highlighted
QuickBooks Team

Invoicing - Change wording of 'ship to'

Hello GregMcpherson 👋 Not as of yet, I have checked this and it's still showing as shipping, This can be removed from the invoice if needs be by going into the custom form and deselecting shipping address when in content. Could you leave feedback regarding this? Cog wheel>feedback. Thanks 

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Level 1

Invoicing - Change wording of 'ship to'

Thanks Becky.
I understand I can deselect it. I however want the field. I also understand I can build my own custom template, which I might be forced to do. I'm new to QBO and still trying to learn the basics. I do however come from an IT background.
I'm being paid by one person to do work at many different sites (projects). The coding change to be able to select from a few different field titles including 'Project Address' rather than 'Ship To' should in my view be rather trivial in the scheme of things?

Regards

Greg.

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QuickBooks Team

Invoicing - Change wording of 'ship to'

Hello, @GregMcPherson.

 

When creating projects in QuickBooks Online, there's no field for address, thus, we're unable to have a project address when creating invoices. At this time, you can manually update the address from the Ship To column. Also, I encourage following the steps provided above so our engineers will be updated about this feature.

 

As always, feel free to visit our blog to stay current with our latest QuickBooks updates.

 

You can always visit us here if you have any other concerns. I'm here to help. Keep safe!

Highlighted
Level 1

Invoicing - Change wording of 'ship to'

I have the same problem... Is there any way to replace the "Ship To" with the "Project" field?

 

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QuickBooks Team

Invoicing - Change wording of 'ship to'

Hello DP0123, It is not possible to rename the ship to the section you can only rename the middle section on the invoice(description, amount, quantity, etc) or the transaction type(invoice/estimate)to something else. The option you do have is using a custom field and naming it project but you would then have to manually enter the address each time.😊-Emma

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Level 1

Invoicing - Change wording of 'ship to'

I understand it's not possible to rename the field. My question is: somewhere in your organization you have programmers. Can you not get one of those programmers to tinker with the code so as to make the 'ship to' field a changeable title.

It shouldn't be so difficult.

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QuickBooks Team
QuickBooks Team

Invoicing - Change wording of 'ship to'

We recognize your unique needs as this would benefit your business, GregMcPherson.

 

Your voice is important for us to ensure we give our customers the quality service they deserve. Rest assured. I’ll submit your feedback to our management team and your suggestion will help us identify the areas where we can improve our product.

 

In the meantime, just manually update the address from the Ship To column when creating the transaction.

 

Feel free to visit these blogs for any upcoming QuickBooks updates and enhancements:

 

The Community will always have your back if you need anything else in running your business. Assistance is just one post away. Have a great day ahead.

Highlighted
Level 1

Invoicing - Change wording of 'ship to'

Thank you.

'Unique' would imply I'm the singular only person on the planet with this need. I believe you'll find this not to be the case.

Highlighted
Level 1

Invoicing - Change wording of 'ship to'

This is not a very helpful response. I agree with OP that this is not unique to just one person. It wouldn't be too much of an issue to create a custom template, but the problem with that is that QBO software isn't even intelligent enough to recognize the unique fields. QBO is quite useless for a business that doesn't ship products or provides services for multiple individuals in different locations. Quite disappointing.