Billing address on sales invoice includes the customer name/company. It won't let me delete on an invoice. I need to only pull in the billing address on sales invoices?

Hello there, 

I will share a few details regarding the customer's name that appears in the Bill Address section of your sales invoices. When creating sales forms in QuickBooks Online, the Billing Address (and Shipping Address) always includes the customer name.

I acknowledge that it would be advantageous to have the ability to prevent the customer/job name from displaying on both addresses (billing and shipping) in the future. Currently, we cannot stop or eliminate the customer's name from appearing above the Address information in the Billing Address (and Shipping Address) unless you manually delete it every time you create the invoice. Here's how:

1. Go to + New
2. Choose Invoice and fill out all the information.
3.  On the Billing address, delete the customer's name and Save and send.

You can utilize this article for future reference: Customize reports in QuickBooks Online.

If you have any other QuickBooks-related questions, please post them in the Community. We are always available and eager to assist you with your inquiries. Have a wonderful day.

Hi James

Thank you for your reply, unfortunately this does not work, have tried on numerous occasions

I delete first line and save but as you are saving you can see it reverses back to info already entered

So frustrating!

Hello Accounts-domains, what you can do is go to edit on the customer itself and in the first/ last name put the 1st line of the address. Below that in the display name type the customer's name and then in the address remove the 1st line of the address. Then save the changes and go to create the invoice. Then when it populates in the invoice it will just have the address, but the invoice will still be under the customer's name in QuickBooks (pulling from what you have entered in the display name) but it will not show on the invoice when you print/sent it only the address. We appreciate that is not ideal as a way to do this,

Are you basically saying that Bill to and Ship to don't work properly?   

I have been using the Online version for 3 days and this is beyond frustrating!

Thanks for reaching out to the Community, OCSuser.

When creating an invoice, the system auto-populates customer names both in the Billing address and Shipping To fields. No worries, the Bill to and Ship to are working properly. If you want to get rid of the customer name on the Shipping To field, just follow the workaround provided by emmam6.

However, if you want to remove the Ship-To, you can follow the steps below:

1. Go to the Gear icon, and select Custom Form Styles.
2. Click New style, and choose Invoice.
3. Hit Content then click the edit button in the first box.
4. Remove the check mark in the Shipping box.
5. Tap Done.

You also have the option to create your design or template that is unique to your industry. It depends on what you want to appear in the invoices, Sales receipts, Estimates, purchase orders, etc. For the detailed steps, check out this article: Customise invoices, estimates, and sales receipts in QuickBooks Online.

Let me know if you have other concerns by clicking the Reply button below. I'm always here to help. 

I've had this same issue and found a way around it. I needed a reseller's name and address for the bill to address on the invoice which I could add, but the actual customer's name also kept displaying. Go to the invoice you want to edit. Go to edit customer, enter the landlord's name or company in the "company name" field, then scroll down to the billing address and update or change it and click "save". Still in the edit invoice, go to the "gear icon/Manage Tab", go to "Customization" toggle the ship to button a couple of times and click "save". You should then see the landlord name and address update under the billing. Hope this helps

I'm sorry to be a negative Nellie here, but the whole point of having the contact's name is in the event we need to call the; it's a great way to remember who to ask for. I'm not trying to use QB as a CRM tool, but it sure is nice to be able to have something handy on the customer contact tab to refer to. If I put the address in those fields, it feels like it defeats the whole purpose.

We have over 300 customers, and running the billing this month has been painful. I have had to manually edit each invoice eliminating the duplication of names and or the contact's name, as well as manually entering a space between lines on the invoice, by adding a "-"  sign in the description to accomplish this. Isn't there an easier way to perform these functions? It's taking forever to get this done..  :(

I know how this function is useful and convenient for your business. I have a tip on what you can do to bring this to the invoice, Douglas.

You'll want to send a request to let our product team know the importance of this feature. To do so, follow the steps outlined below:

1. Go to the Gear icon, then Feedback.
2. Enter your comments or product suggestions. Then select Next to submit feedback.

This goes out to our developers' team to help improve your experience in QuickBooks Online.

After invoicing your customers, learn how to record the sales transactions differently. To give you more details, I've added this handy article for reference: Record Invoice Payments in QuickBooks Online.

Let us know if you need further assistance with the different information on the invoice. We're always here to help and get you covered. Have a nice day!