Hi Kaye10, I'm sorry to see your chat got disconnected from our agent today. Please see the follow-up email sent so that your case can be escalated to our banking team for further investigation - thank you. 

I am still getting the same message about we can't confirm it is you.

If I try again immediately it says there is a problem and I don't even get to login.

So still not further forward despite a couple of times QB showing a fix time and date.

QB admins - Any idea when this is going to be resolved please?

Hi usersuzanneflux, thanks for dropping back in on this thread

We can see that you have been added to our investigation for the specific issue regarding the PayPal verification message: INV-102319 QBO UK Banking - Error unable to verify on PayPal page when attempting to connect PayPal to QBO.

While we don't have a date to share at the moment, please be assured that our team are working to fix as soon as possible. We appreciate your patience in the meantime.

@usersuzanneflux Aw man that sucks! I had to use a desktop computer, open a private browser (incognito), disable pop ups, I then had to enable 2 step verification with the Google authenticator app on my Business PayPal account to be able to turn off 2 step verification, and then and only then after 3 or 4 attempts doing the process in exactly the same way did it work.

One thing I forgot to mention is that when I try and connect sometimes it says I'm giving consent for 90 days and sometimes for 180 days?  I've been trying in the app and in a Chrome browser.

A bit odd as I thought it was always 90 days?

Thanks

Hi there, Suzanne. Thank you for getting back to the thread.

I'd be glad to share additional info about downloaded transactions in QuickBooks. 

After you connect your account, some banks let you download the last 90 days of transactions. While others can go back as far as 24 months. Therefore, the number of days on which you can download the transactions depends on the financial institution.

Since you're unable to connect your PayPal account, I suggest manually uploading your transactions into QuickBooks Online. This will ensure that your account is up to date.

Moreover, you can utilize these articles when reviewing and reconciling accounts in QuickBooks. 

• Categorise and match online bank transactions in QuickBooks Online.
• Learn the reconciliation workflow in QuickBooks.

If you have more concerns about connecting accounts and managing downloaded transactions, just post them again in the thread. We'll be here to help you out. Have a good one.

Same problem. UK.

I appreciate your time for joining the thread, @JSSE!

Currently, there's an ongoing investigation for the specific issue regarding the PayPal verification message: QBO UK Banking - Error unable to verify on the PayPal page when attempting to connect PayPal to QBO (INV-102319), and it has already been raised to our Product Engineering Team, and the resolution of the issue described will be implemented across all QuickBooks Online (QBO) accounts.

Moreover, I suggest contacting our Customer Support Team for you to be added to the list of affected users. Once resolved, you will then receive an email notification. To reach out to our Customer Support Team, here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. In Search, select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:

• Start a chat with a support expert. Live chat all day, M-F.
• Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

In the meantime, we can proceed with manually uploading your transactions into QuickBooks Online, as suggested by my colleague, @ReymondO, to ensure that your account is up to date.

You can also visit the outlined article to get additional insights and information on Banks that support Open Banking connections with QuickBooks Online.

Anything else in mind? Please do share your thoughts on other problems you are facing with QBO, and I will be happy to help you out. Looking forward to your response. Have a great day!

Thanks VoltF,

How long do you estimate that the fix will take?

Other issues that I have had with Quickbooks seems to have taken several months to resolve - other issues are not being resolved at all.

Your suggestion to use Quickbooks Assistant - The Assistant does not work!

Please suggest & request to the QB Development team that while they are fixing the Paypal issue, that the Assistant is repaired and made available again. Also please add custom categories to Quick Books Self Employed to make it a proper accounting tool, which currently it is not - despite QB marketing and Advertising stating that it is.

Thank you.

Hello JSSE, thanks for your reply. We will pass on your suggestions to the development team today.

I can imagine how challenging that must have been, Michelle.

Let me chime into this thread and make it up to you by explaining why you've experienced this kind of error while having transactions from PayPal to QuickBooks Online (QBO).

Upon checking here, I've found an ongoing investigation about PayPal attempting to connect to QBO (INV-102319). Rest assured, our product engineers are currently looking for the root cause to develop a permanent solution.

If you haven't, I'd suggest contacting our QuickBooks support team to add you to the list of affected users and be informed promptly once the issue is resolved.

Here's how:

1. Log in to your QuickBooks Online (QBO) account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a summary of your concern, then click Continue.
5. Choose a way to connect with us. You can either choose Chat with us or Have us call you.

Lastly, I've added an article you can browse for you to be able to make sure your downloaded transactions end up in the right accounts: Set up bank rules to categorise online banking transactions in QBO.

If you still have any other queries or bank-related concerns, let me know by dropping a reply below. I'm just around to lend a hand. Take care always.

thank you for your quick response, I'll contact quickbooks support as suggested,

doesn't sound too promising though if it's been an ongoing issue that has not been fixed and I find the connection (when it works) saves me a lot of time.

Hi Sherrie_F,

Can you please inform us here when it has been resolved. Thank you.

Hello there, JSSE. I can assist you in getting updates on the progress of the ongoing investigation on behalf of my colleague. 

Our tools are not suitable for tracking the investigation's progress or estimating a resolution timeline. However, I kindly suggest that you reach out to our support team to be added to the list of affected users. Our support team is equipped with the appropriate tools to follow up with the respective case number regarding this matter. 

Here's how to contact our support team:

1. Log in to your QuickBooks Online account.
2. Click Help (?).
3. Type in "Talk to a human," then press Enter.
4. Select Contact Support Team.
5. Type again Talk to a human and click Contact Support Team.
6. Choose a way to connect with us.

Once you have contacted our support team, you will receive email updates on the matter, particularly when it is resolved. Moreover, a Community Admin will return to this thread to share an update once the issue is resolved.

Please do not hesitate to come back to this thread for more updates or if you have any inquiries on connecting bank accounts and any other QuickBooks-related matters. I am here to assist you and will be keeping an eye out for your response. Take care.

Hi FaithA,

"a Community Admin will return to this thread to share an update once the issue is resolved."

Thanks - that is what I was requesting.

I look forward to hearing back when the issue is resolved - can you please give us an estimated time scale.

Thank you.

Hi @JSSE. It's our priority to provide you with timely updates about this investigation.
 

As our Product Engineers continue to investigate this issue, we're unable to determine the estimated or exact time of arrival when it will be resolved. Please keep checking your emails for updates that will arrive sooner this week.
 

Always keep in touch if you have other QuickBooks concerns. I'm anytime ready to help. Take care always, and more power to your business!

I'm having the same issue. I can't connect reconnect to paypal. "We're sorry, we couldn't confirm it's you".

Please don't respond by saying to use the chat or callback feature because it doesn't work. I have tried in multiple browers and incognito and it just gives me an infinite spinning wheel. I don't want to manually import data because last time it messed up my whole books and I had to go through and manually check all my records for that tax year.

Please fix this issue and fix your chat support system.

Update: Now when I click reconnect nothing happens. It doesn't even open the paypal window. Quickbooks dev team have really dropped the ball on this one. I'm going to need to start looking for alternative solutions at this rate.

Hi Jack115, thanks for letting us know that you're also experiencing this issue.

Our banking team are working to understand the cause and we've added you to our investigation as an impacted user. If you urgently need to update your account in the meantime, you can manually upload transactions into QuickBooks Self-Employed. Thank you for your patience while we work to fix.

I hope everyone can see this as it will help enormously. 
I registered my problems directly with PayPal who forwarded my concerns to their merchant support. 
They have now sorted the problem and I’m able to connect again. At least for now. 
My notification of the problem being rectified came from PayPal too. 

I hope this info helps some of you. 

Thanks for not reading what I wrote. I'll wait until quickbooks dev team figure it out. However I'm not holding my breath as it's been over a week. I'll start looking in to alternative solutions, because this is unacceptable. I hope people will be getting refunds as the product is currently not functioning as intended.

Thanks @Kaye10. Sadly quickbooks have managed to break the reconnect feature completely now and it no long brings up the PayPal window. So PayPal is unable to help.

I would still also recommend contacting paypal support though, as they are forwarding people to provide quickbooks source code so their dev team can figure out the issue. Hopefully this will put pressure on quickbooks to solve the issue. There seems to be minimal effort from quickbooks to solve the issue for over a week and all we are getting here is copy pasted responses.