I have tried several times to load my JPEG version of my logo that meets all requirements to my invoices and onto my dashboard and it won't save? How can I solve this?

coreelementsypm · ‎May 26, 2019

JessT · ‎May 26, 2019

We can work to together to upload your logo, coreelementsypm.

Was there an error when you tried uploading it? If none, can you try saving a .gif, .bmp, .png, .jpg, .jpe copy of it, and upload it to QuickBooks? If nothing works, we can do the basic-browser troubleshooting steps to check if this is a browser issue.

A good start is to log in to QuickBooks in a private window. This disables the cache and is a great way to check issues in a browser. If you're able to upload your logo, you can go back to your regular browser and clear the cache. If not, you can try other browsers like Edge, Chrome, Mozilla, and others.

Feel free to reach out if you need more help.

View solution in original post

JessT · ‎May 26, 2019

We can work to together to upload your logo, coreelementsypm.

Was there an error when you tried uploading it? If none, can you try saving a .gif, .bmp, .png, .jpg, .jpe copy of it, and upload it to QuickBooks? If nothing works, we can do the basic-browser troubleshooting steps to check if this is a browser issue.

A good start is to log in to QuickBooks in a private window. This disables the cache and is a great way to check issues in a browser. If you're able to upload your logo, you can go back to your regular browser and clear the cache. If not, you can try other browsers like Edge, Chrome, Mozilla, and others.

Feel free to reach out if you need more help.

coreelementsypm · ‎May 27, 2019

Thanks Jess,

I tied your advice about a private window and it was still the same .........

I was initially using a JPEG file. So tried a PNG version of the logo and it worked :-).

All sorted now. Thanks for your help :)

Kristine Mae · ‎May 27, 2019

I'm glad it all worked out for you, Coreelementsypm.

Thank you as well for letting us know that using a PNG version did the trick. This would be very helpful to some customers who are having the same issue as yours.

Drop by anytime if you have other concerns. Have a good day!

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I have tried several times to load my JPEG version of my logo that meets all requirements to my invoices and onto my dashboard and it won't save? How can I solve this?