When I do a VAT return, invoices which have been cleared via GoCardless are showing double sale and VAT (1 amount per actual invoice and 1 amount for GoCardless Cash.

Thanks for visiting the Community today, info1365.

Double sale can happen when the payments for invoices are added instead of matching them. Let’s undo the downloaded transactions and properly record them in QBO.

Here’s how:

1. Go to the Banking menu on the left panel to select Banking.
2. From the list, choose the account you’re working on.
3. Navigate to the Categorised tab and tick the boxes for the payments.
4. Then, press the Undo button and then hit Continue.

The entries will now show in the For Review column. From there, mark the box for the payment and choose to Find Match. For detailed instructions, follow the steps in this article: Categorise and match online bank transactions in QuickBooks Online.

Here are great resources that contain links to help get acclimated to the app's processes and features:

• GoCardless Welcome Guide
• Get Started with GoCardless

Let me know in the comment section if I can be of further assistance. I’m always ready to help and make sure you’re taken care of. Have a good one.

Thanks - Now I have another question

When I tried to match the invoices on bank tab, I do not get the option for GoCardless Charges. This gives me invoices which had been collected by Gocardless but no option for comission charges

Hi there, info1365.

You can add the deposit instead of matching it. Then, create a Receive Payment option to link the deposit you just added and select Undeposited funds under the Deposit to field. Once done, create a Bank deposit to add the processing fee or charges. 

To add the deposit just go to the Banking page and click transaction. Click Add instead of Match. Doing this will post a credit to the customer. Then, you can follow the steps below to proceed.

1. Click the +New button and click Receive Payment. 
2. Select the customer's name and click Undeposited funds under Deposit to.
3. Check the Invoice and click the Deposit under the Credits section. 
4. Review the total amount and click Save and close.

To combine payments, you'll need to create a Bank deposit. For more details, you can follow step 2 on this link: Record and make bank deposits in QuickBooks Online.

Check out these references for more information on how to handle bank downloaded transactions:

• Categorise and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Let me know if you have other questions. I'm just here to help. Take care!​​​​​​​