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Everything you need to know about banking in QuickBooks Online - Discover more
Level 1

Not VAT registered, customer's TIN not showing on invoice

Hi, my company isn't VAT registered, I was told while chatting with QB online support that if there aren't any tax rates (I'm not able to "Setup vat", obviously I don't have vat number), then customer's Tax identifier number will not be shown on my sales invoices. Even if I'm not vat registered, customer's TIN is quite important, especially for my foreign customers. How can I display customer's TIN on invoice if I don't have any tax rates? Customer's TIN field should be displayed on sales invoices independently of VAT registration!

QuickBooks Team

Not VAT registered, customer's TIN not showing on invoice

It's good to see you here in the Community space, @ignisdev.


I'm here to help you show TIN on your invoices in QuickBooks Online (QBO).


We can use the Custom field feature to add additional text or info to your invoice: 


  1. From the Gear icon, select Custom fields.
  2. Select the Add field. If this is your first time creating a custom field, select Add custom field.
  3. Enter a name you want on the field (TIN).
  4. Tick the All Sales forms checkbox.
  5. Click Save.


After that, you can freely add details to an invoice. Please check this article for more details: Create and edit custom fields in QuickBooks Online Advanced


In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBO Self-Help.


If you have follow-up questions concerning your QuickBooks Online account, please keep me posted. I am more than happy to further help.

Level 1

Not VAT registered, customer's TIN not showing on invoice

Hi, described solution is a workaround and it looks messy on pdf invoice (whole seperate section/row just for TIN number). Are there any plans to make it as should be? It would be great if customer's TIN, which is a customer field and shouldn't be invoice field, would shown under customer's info on invoice (billing address section).


Not VAT registered, customer's TIN not showing on invoice

I understand the convenience of having the TIN displayed under the customer field in QuickBooks Online (QBO), @vanessals.

However, the only way to show the TIN on the invoice is by adding a Custom Field. It is most advantageous to directly convey your feedback to our Product Developers. They genuinely appreciate your input and actively encourage you to utilise the feedback system to share your suggestions.


To send your input, here's how:

  1. Open your QBO account.
  2. Go to the Gear icon and select Feedback.
  3. Type in your suggestions and then click on Next.


In addition, you might consider exploring this website to stay updated on our latest enhancements and advancements: New features in QuickBooks.


We place great value on your feedback as it enables us to improve our products and services. If you have any further queries about QuickBooks, kindly notify me by dropping a comment below. I'm continuously around and ready to provide assistance.

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