Can't submit my tax return, some help with this message

Hi UTILE DULCI, thanks for joining us here on the Community 

I'm unable to see any error messages or screenshots attached, can we confirm the exact error you're receiving? 🧐

'We can’t connect to HMRC right now'  

Take action

5 things to check - all done  but the same message always

Thanks for getting back to me, UTILE DULCI

Will this be your first time submitting via MTD in QuickBooks, or have you been able to successfully submit before?

If this is your first time, have you registered for MTD with HMRC, and received a confirmation email that this is complete? 

Thanks, no it is not the first time since May 2019  submitting MTD via quickbooks , but this quarter problems, sorry for my bad english

So just to clarify UTILE DULCI, this is not your first time submitting you have been submitting since May 2019 via MTD in quickbooks, but it is just this quarter where you are having an issue submitting and getting that error message. 

Is that correct? 

yes correct

Great and have you defiantly done and gotten the 5 things it is saying to you in the take action section? 

Yes done,  look 4 hours ago 

thanks, but I do this,  this morning all the steps disconnect re-connect received code for gateway ok HMRC ok connected

Compagny settings in quickbooks=>  Advanced=>HMRC government gateway Id connection=ON

what to do now ??

I can help solve this up, @UTILE DULCI.

I appreciate all the efforts you've done in resolving the error message in QuickBooks Online. I have here another troubleshooting steps to get rid of the error. 

To begin, access your account through incognito. These browsers won't save any cache history. You may use the shortcut keys below: 

• Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)
• Ctrl + Shift + P (Microsoft Edge)

From there, re-submit your tax return to verify if it's working thoroughly. If that works, you'll want to clear the cache of your regular browser to remove previously stored browsing data. Using another supported browser is a good option also. 

If the issue keeps going, I'd recommend contacting our technical support. They have available tools to review your account and send a ticket to our engineers for further investigation. 

Here's how: 

1. Go to the Help menu, then click Contact Us. 
2. Type your concern in the box and tap Let's talk. 
3. Choose either Get a call or Start a chat. 
4. Complete the required data and submit the request.

Please call them within business hours to ensure we can cater to your concern immediately. 

Additionally, you can always access the VAT 100, VAT Detail, and VAT exceptions and reports to track your tax data. 

For your later reference, feel easy to visit these articles below about handling your VAT codes, MTD, and refund. 

• Submit a VAT return in QuickBooks Online
• Common VAT codes
• Everything you need to know about Making Tax Digital (MTD)

Let me know in the comment section if you have additional questions about your taxes. I'm willing to answer them all. Keep safe. 

Hi can any one help I have done all the step to mtd take action put agent mtd code but not working, not sure if it’s because the client can’t get into he HMRC gateway as the person who set it up has left years ago, so when client came to my agency I know they was having trouble - but on QB it was still working and had no trouble submitting their vat until today- I must say my agency don’t use QB - so the client when they came to us they invited us on QB I had instructions to set up as accountant - which I did and I can see them when I login to QB under the accountant one - now did I set this up wrong ?, do I need to get them to authorise? Or is it down to what HMRC has, 
Sorry for the long message but need to find out as I must try and get it submitted  by tomorrow 

Your diligence in following the necessary steps to address the challenges you're facing with VAT returns is appreciated, Donna.

Since you've followed all the recommended steps to resolve the VAT return issue but the problem persists, I suggest contacting our Live Support team for a more detailed review. They are well-prepared to assist you further and will work closely with you to find a solution.

Here's how you can contact support:

1. Click the Help option in the upper-right corner.
2. Go to the Search tab and enter the topic.
3. Click Contact Us.
4. Enter your concern, then select Continue.
5. Choose either Chat or Callback.

Check out this article for troubleshooting common MTD issues: Fixing MTD (Making Tax Digital) issues in QuickBooks Online.

You can also generate the VAT Detail Report or VAT liability report to view detailed information about your returns.

If you have further questions about managing VAT returns, please feel free to reach out. We'll make sure to respond promptly.