Thank you for joining this thread, @Marktulett.
I know how important it is to bring your transactions to QuickBooks Online. Let me share some troubleshooting to verify why you're not getting anything from Metro Bank.
Before proceeding, I'd like to ask if there's a specific error or message in your Bank Feeds. This way, I can provide the correct steps to address the issue.
In the meantime, if you've linked your account to the program via Open Banking, you're required to reconfirm your consent every 90 days. This process will update your bank connection and transactions. For the complete instructions, refer to this article: How to reconsent your bank feed connection in QuickBooks Online.
Once verified, we can also manually update your bank account in the program. This action helps us refresh the connection and trigger transactions. I'll show you how:
- Go to the Banking menu in your left navigation pane.
- Choose Banking.
- Click Update.
- If you still can't connect, please wait 2 or 3 hours and try again.
When your transactions are available, it's time to match and categorise them to the right accounts. In case you encounter errors that prevent you from downloading entries, check out this guide: Fix bank errors in QuickBooks Online.
I'll also be adding this article for future reference: Reconcile an account in QuickBooks Online
I'm looking forward to getting this resolved. Let me know how these steps work on your end. Keep safe!
